Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

BRITTANY HORN

Louisville,KY

Summary

Position for Clerical and or Customer Service Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.

Overview

13
13
years of professional experience

Work History

Care Coordinator

Norton Healthcare
08.2022 - Current
  • Managed four different teams, ensuring patient care and managing schedules.
  • Connect patients with necessary healthcare services, community resources, and support programs (e.g., transportation, home health care).
  • Develop and implement personalized care plans in collaboration with healthcare providers, patients, and their families.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

Manager

McDonald’s Jeffersonville/Louisville
06.2020 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

CSR

Teleperformance
05.2018 - 06.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.

Collector Specialist

UCB
05.2018 - 06.2020
  • Collected on delinquent accounts through inbound and outbound calls.

Customer Service Rep

Charter Communications
05.2016 - 05.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Field Rep

Life Wireless
11.2014 - 05.2016
  • Completed paperwork in full, on time and with high accuracy.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Conducted market research for improved product positioning and increased sales opportunities.
  • Built lasting professional partnerships with key decision-makers within target accounts, paving the way for long-term business success.

Customer Service Rep

R + L Carriers
04.2013 - 11.2014
  • \
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Cashier/Crew Leader

McDonald’s Restaurant
04.2012 - 04.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Diploma -

Pleasure Ridge High School
Louisville, KY

Associate of Science - Business

Indiana Wesleyan University
Marion, IN
01.2026

Skills

Case Management

Documentation

Patient Education

Organizational Skills

Medical terminology understanding

Healthcare operations

Documentation proficiency

Multidisciplinary team collaboration

Strategic Planning

HIPAA Guidelines

Patient Advocacy

Staff Scheduling

Activities

  • Volunteer for Big Brother Big Sister tutor
  • Everyone Reads tutor at Greenwood Elementary
  • Special Needs tutor at PRP senior year

References

Upon request

Timeline

Care Coordinator

Norton Healthcare
08.2022 - Current

Manager

McDonald’s Jeffersonville/Louisville
06.2020 - 08.2022

CSR

Teleperformance
05.2018 - 06.2020

Collector Specialist

UCB
05.2018 - 06.2020

Customer Service Rep

Charter Communications
05.2016 - 05.2018

Field Rep

Life Wireless
11.2014 - 05.2016

Customer Service Rep

R + L Carriers
04.2013 - 11.2014

Cashier/Crew Leader

McDonald’s Restaurant
04.2012 - 04.2013

Diploma -

Pleasure Ridge High School

Associate of Science - Business

Indiana Wesleyan University

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