Jennifer Cooper
Louisville,KY
Summary
Leveraged extensive technology project experience to optimize departmental workflows, resulting in improved operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, HIT
Norton Healthcare
Louisville, KY
04.2021 - Current
- Collaborated with leadership teams to implement record conversion strategies, enhancing patient care experiences through seamless integration of new healthcare facilities.
- Advocated for technology solutions to streamline processes and improve interdepartmental collaboration.
- Delivered expert testimony to internal and external legal teams ensuring comprehensive understanding of record management and patient care workflows in the legal medical record
HIM Manager
Norton Healthcare
Louisville, KY
01.2014 - 04.2021
- Redesigned ROI release workflows, achieving backlog reduction and aligning processing with compliance standards.
- Acted as primary liaison for department in depositions and court hearings, ensuring accurate communication and representation.
- Lead project team efforts in creating an online portal, enhancing accessibility for PHI requests by patients and external requesters.
- Facilitated comprehensive training and resource management for use and disclosure, promoting compliance with retention policy throughout organization-wide project.
Interim Instructor
American National College
Louisville, KY
10.2013 - 03.2014
- Educated HIM students on coding basics for ICD-9/10 and CPT
Supervisor, HIM
Norton Healthcare
Louisville, KY
07.2009 - 01.2014
- Facilitated the transition of ROI processes, ensuring seamless operational control by the vendor.
- Optimized ROI workflows across offsite locations, aligning processes with centralized operational objectives.
- Reviewed and assessed records to support successful execution of Epic go-live.
Team Lead, ROI
Norton Healthcare
Louisville, KY
01.2008 - 07.2009
- Created and deployed record locator matrix to facilitate efficient tracking of records stored in offsite locations and external systems.
- Developed and maintained comprehensive tracking system for ROI requests, ensuring timely and organized data management.
Patient Account Manager, HIM
Norton Healthcare
Louisville, KY
09.2007 - 01.2008
- Directed pediatric chart correction processes to enhance patient record integrity.
- Performed chart corrections to enhance data accuracy by consolidating medical record numbers within electronic medical record master patient index.
Medical Records Coordinator
Glen Ridge Health Campus
Louisville, KY
07.2006 - 09.2007
- Coordinated efforts to launch operational processes for a new long-term transitional care health campus.
- Analyzed facility charts systematically to identify discrepancies and improve data integrity.
- Collaborated on state surveys, contributing to comprehensive analysis and reporting.
- Streamlined patient record preparation processes to facilitate efficient chart audits and enhance data accuracy.
Rehab Department Secretary
Gateway Rehab Hospital
Louisville, KY
06.2003 - 07.2006
- Managed patient transportation logistics throughout facility, ensuring timely transfers from rooms to therapy.
- Established processes for launching new outpatient treatment department.
- Formulated and implemented policies and processes for outpatient treatment department operations.
Education
Masters of Science - Business Communication
Spalding University
Louisville, KY01.2013
Bachelors of Science - Health Information Management Administration
University of Cincinnati
Cincinnati, OH01.2009
Associates of Science - Health Information Technology
Jefferson Community and Technical College
Louisville, KY01.2007
Skills
Developed strategic partnerships to support organizational objectives and foster teamwork
Executed informed decision-making to drive project success and align with business objectives
Directed operations management initiatives to support organizational goals and improve service delivery
Oversaw team management to ensure alignment with organizational goals and objectives
Managed vendor selection and contract administration to optimize service delivery and cost efficiency
Monitored adherence to rules and regulations to ensure operational integrity
Monitored and enforced legal and regulatory compliance to mitigate risks
Designed and implemented leadership development programs aimed at fostering talent and improving organizational effectiveness
Developed and implemented strategies for effective stakeholder engagement to support project objectives
Certification
Registered Health Information Associate, (RHIA) American Health Information Management Association (AHIMA)
Affiliations
- Member, American Health Information Management Association (AHIMA)
- Member, Kentucky Health Information Management Association (KHIMA)
- Member, River Valley Health Information Management Association (RVHIMA)
Timeline
Director, HIT
Norton Healthcare
04.2021 - Current
HIM Manager
Norton Healthcare
01.2014 - 04.2021
Interim Instructor
American National College
10.2013 - 03.2014
Supervisor, HIM
Norton Healthcare
07.2009 - 01.2014
Team Lead, ROI
Norton Healthcare
01.2008 - 07.2009
Patient Account Manager, HIM
Norton Healthcare
09.2007 - 01.2008
Medical Records Coordinator
Glen Ridge Health Campus
07.2006 - 09.2007
Rehab Department Secretary
Gateway Rehab Hospital
06.2003 - 07.2006
Bachelors of Science - Health Information Management Administration
University of Cincinnati
Associates of Science - Health Information Technology
Jefferson Community and Technical College
Masters of Science - Business Communication
Spalding University