Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brittany Horne

Mcdonough

Summary

Experienced operations and production manager skilled in workflow planning, scheduling, training, KPI tracking, vendor coordination, and process improvement. I naturally bring creativity, organization, and a focus on motivating teams to deliver with excellence. I am transitioning from production management to project management, leveraging my transferable skills in leadership, operations, and team development. Currently, I am enhancing my project management knowledge through Google and IBM courses, seeking opportunities where I can apply these skills to coordinate projects, streamline processes, and drive measurable results.

Work History

Unit Manager

Waffle House
09.2024 - Current
  • Managed daily operations for a busy unit, keeping tasks, schedules, and priorities on track.
  • Maintain financial goals (labor, food cost, and P&L); report KPIs to leadership.
  • Recruit and hire team members, conduct onboarding, coaching, and performance management.
  • Oversee payroll accuracy, bonuses, cash handling, and deposits.
  • Coordinate maintenance workflows, create task lists, log issues, and follow up through completion.
  • Handle reports on labor, productivity, and sales to support planning and decision-making.

Chef Manager

Aramark – Mississippi State University
08.2022 - 04.2024
  • Led a 50-person team across 8 stations serving 2,000+ customers daily, using structured planning and coordination.
  • Managed multiple ongoing projects including menu rollouts, training programs, safety audits, and marketing events.
  • Increased profit center contribution by 7% and support contract extension by improving systems and workflows.
  • Oversaw inventory, purchasing, forecasting, and vendor relations using timeline-based planning.
  • Conducted FSQA audits and coordinate corrective actions to maintain compliance.
  • Developed training manuals and lead onboarding projects for new hires.
  • Created and launched new menu concepts, managing timelines, testing, documentation, and execution.
  • Improved allergen-friendly station production by 470% through process redesign and strategic marketing alignment.
  • Featured in foodservicedirector.com for creating vegan concept, Planted and developing training program and print materials.

Founder

Krooked Kitchen
04.2021 - 04.2024
  • Develop products, events, content, and systems for a food and lifestyle brand.
  • Manage small-scale production, timelines, vendor sourcing, and cost tracking.
  • Handle customer communication, brand marketing, and product launches.

Additional Experience

Various Positions
  • Timeshare cold calling — lead generation, CRM entries, appointment setting.
  • Communications customer support — troubleshooting, ticketing, escalation handling.
  • Secretary/administrative support roles — scheduling, record keeping, student support.

Education

Bachelor of Science - Food Service Management, Concentration: Event Management

Johnson & Wales University
Charlotte, NC
01.2014

Associate of Applied Science - Culinary Arts

Johnson & Wales University
Charlotte, NC
01.2014

Skills

  • Workflow planning
  • Scheduling
  • Inventory/vendor management
  • SOP improvement
  • Mentoring
  • Onboarding
  • Coaching
  • Training program design
  • Microsoft Teams
  • Google Workspace
  • POS/admin systems
  • SaaS basics
  • Budgeting
  • Compliance/auditing
  • Customer service
  • Relationship building
  • Event coordination

Accomplishments

  • Increased Waffle House Unit 1131 health inspection score by 14 points through FSQA process redesign and staff retraining.
  • Expanded allergen-friendly station “True Balance” at Aramark by 470% through menu optimization, marketing, and staff training.
  • Launched “Planted” plant-based station at Aramark, featured in FoodServiceDirector.com article “Chefs Who Made a Difference.”
  • Recognized at the 2023 Aramark Town Hall for creating a new staff training program at Mississippi State University.
  • Winner of the 2023 Battle of the Chefs at Mississippi State University.

Certification

  • ServSafe Food Protection Manager — Expires 03/2028, Certificate #23671814
  • AllerTrain Food Allergy & Sensitivity Certification, MenuTrinfo
  • Asana Project Management Certificate — Coursera
  • Project Management/SaaS Courses — Google and IBM (in progress)

Timeline

Unit Manager

Waffle House
09.2024 - Current

Chef Manager

Aramark – Mississippi State University
08.2022 - 04.2024

Founder

Krooked Kitchen
04.2021 - 04.2024

Associate of Applied Science - Culinary Arts

Johnson & Wales University

Additional Experience

Various Positions

Bachelor of Science - Food Service Management, Concentration: Event Management

Johnson & Wales University

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Brittany Horne