ROCHELLE GEOFFROY
Daphne,Alabama
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
Work History
Waitress
Waffle House Restaurant
08.2025 - Current
- Provided efficient and friendly table service to enhance guest experience.
- Accurately took customer orders and communicated them to kitchen staff.
- Assisted in maintaining cleanliness and organization of dining area and equipment.
- Collaborated with team members to ensure timely food delivery and customer satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Fullfillment and Merchandise
Lowes Home Improvment
08.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Head Bartender
Rum Runner
03.2005 - 02.2020
- Led bar operations, ensuring exceptional service and adherence to health regulations.
- Mentored junior bartenders, enhancing skills and improving customer engagement strategies.
- Developed and implemented seasonal cocktail menus, driving customer interest and satisfaction.
- Managed inventory levels, optimizing stock usage while minimizing waste and loss.
- Analyzed customer feedback to refine beverage offerings and enhance overall guest experience.
- Coordinated special events, crafting tailored drink selections that aligned with client themes and expectations.
- Established efficient workflows for bar setup and closing procedures, increasing operational efficiency during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Cocktail Bartender
Terribles Casino
08.1998 - 11.2006
- Crafted innovative cocktails and custom drink recipes to enhance guest experience.
- Provided exceptional customer service by engaging patrons and ensuring satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new bartenders on cocktail preparation techniques and customer service protocols.
- Managed inventory levels, ordered supplies, and minimized waste through efficient stock rotation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
- Provided exceptional customer service by quickly addressing any concerns or issues that arose during shifts.
- Managed inventory effectively, reducing waste and ensuring availability of key ingredients at all times.
- Reduced wait times for guests by efficiently managing the queue and expediting orders in a timely manner.
- Boosted sales of specialty drinks through engaging product demonstrations and tastings.
- Consistently met or exceeded performance targets set by management for drink sales and guest satisfaction scores.
- Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
- Assisted with event planning for special occasions such as themed nights or private parties, creating tailored drink menus to suit specific needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
High School Diploma -
Clark
Las Vegas, NV06-1990
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Hospitality service expertise
- Safe food handling
- Payment processing
- Menu recommendations
- Order accuracy
Timeline
Waitress
Waffle House Restaurant
08.2025 - Current
Fullfillment and Merchandise
Lowes Home Improvment
08.2023 - 08.2024
Head Bartender
Rum Runner
03.2005 - 02.2020
Cocktail Bartender
Terribles Casino
08.1998 - 11.2006
High School Diploma -
Clark