BRITTANY HOWERTON
Newark
Summary
Excelled in multitasking, problem-solving, and cultivating strong relationships with customers and colleagues, consistently surpassing expectations.
Overview
13
13
years of professional experience
Work History
City Mail Carrier
USPS
East Orange, NJ
06.2024 - Current
- Conducted daily route planning and navigation to optimize mail delivery efficiency.
- Monitored postal equipment for proper functioning and reported any maintenance needs.
- Processed outgoing mail and ensured compliance with postal regulations and guidelines.
- Assisted in the sorting of packages during peak delivery periods to meet deadlines.
- Collaborated with team members to manage workload and improve service delivery standards.
- Documented delivery attempts and maintained accurate records of undeliverable items.
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Mail Handler
UNITED STATES POST OFFICE
LOS ANGELES, CA
05.2020 - 2024
- Collect and distribute letters and parcels
- Sort incoming letters and parcels
- Operate various types of postal equipment
Environmental Services Worker
UNIVERSITY HOSPITAL
NEWARK, NJ
09.2017 - 12.2018
- Responsible for safety and cleanliness of assigned hospital area
- Responsible for maintaining patient room and ensuring an infectious clean environment
- Responsible for changing patients bed linen
Warehouse Associate
AMAZON
CARTERET, NJ
03.2017 - 05.2018
- Prepared orders by processing requests and supply orders
- Pulled store room ordered products and packed boxes for shipments
- Responsible for delivery prep for outsource department
Cashier/Food Service Handler
NEWARK BOARD OF EDUCATION
NEWARK, NJ
09.2015 - 03.2017
- Handled and exchanged currency and applied student/staff purchases to appropriate accounts.
- Responsible for accurate daily register tally.
- Assisted head cook in preparing and serving meals to students.
- Cleaned and sanitized work areas, and all equipment
- Responsible for properly disposing of outdated foods and notifying supervisor of damages
Customer Service Representative
BED BATH AND BEYOND
TOTOWA, NJ
08.2013 - 04.2014
- Resolved customer complaints via phone, email, mail, or social media.
- Responsible for contacting customers and verify account information.
- Assisted with placement of orders, refunds, or exchanges.
Education
General Diploma - undefined
CENTRAL HIGH SCHOOL
NEWARK, NJ06.2009
Skills
- Assisted teams in achieving project goals through reliable support and adaptability Contributed to a positive team environment by being an outgoing and approachable member Maintained detailed records to ensure accurate information management
Timeline
City Mail Carrier
USPS
06.2024 - Current
Mail Handler
UNITED STATES POST OFFICE
05.2020 - 2024
Environmental Services Worker
UNIVERSITY HOSPITAL
09.2017 - 12.2018
Warehouse Associate
AMAZON
03.2017 - 05.2018
Cashier/Food Service Handler
NEWARK BOARD OF EDUCATION
09.2015 - 03.2017
Customer Service Representative
BED BATH AND BEYOND
08.2013 - 04.2014
General Diploma - undefined
CENTRAL HIGH SCHOOL