Brittany Humphreys
North Port,FL
Summary
Enthusiastic and sales-focused esthetician with a customer-oriented approach. Proficient in various types of facials, honed skills through hands-on experience. Background includes a management role combining leadership, beauty expertise, customer service, and sales experience. Eager to contribute extensive knowledge and experience while remaining open to learning and growing. Committed to delivering exceptional results and driven to excel in every aspect of work.
Overview
9
9
years of professional experience
Work History
Arch Expert
Benefit Cosmetics
10.2021 - 12.2023
- Scheduled appointments and took walk-ins when possible
- Helped schedule appointments/took phone calls for the salon when needed
- Waxed after detailed consultation
- Helped guests find which products they needed based on concerns from skincare to make-up
- Offered hands on assistance to customers
- Managed inventory
- Worked at the register when short staffed
- Made sure to check on every customer ensuring they were finding what they needed
- Shaped and cleaned brows for clients daily.
- Educated clients on efficient brow maintenance and introduced at-home care packages.
- Achieved high levels of customer loyalty through diligent follow-up calls after appointments to confirm satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Waxed eyebrows and facial hair.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
Assistant Manager
Tuesday Morning
03.2018 - 12.2019
- Managed opening and closing procedures
- Monitored cash intake
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed inventory control processes to restore back to stock and maintained sales floor to meet customer needs
- Promoted to assistant manager after about 8 months
- Completed inventory counts to verify stock levels and forecast future needs
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Maintenance
Youfit
02.2015 - 12.2016
- Provided facility inspection and maintenance to achieve cleanliness and upkeep
- Maintained restroom functionality
- Removed trash and cleaned areas to keep building neat and organized
- Sanitized restrooms using chemicals
- Supervised upkeep of entire facility
- Cleaned and lubricated parts to keep equipment operating at peak performance
- Safely and effectively handled wide range of cleaning products and solutions
- Checked inventory levels concerning cleaning products and placed orders when stock was running low
- Properly handled, transported, and disposed of recyclables
- Checked-in visitors
- Answered telephone calls and directed them to the correct internal personnel
- Greeted visitors professionally and enthusiastically
- Oversaw inventory activities, including materials, monitoring, ordering or requisition and supply stocking
- Answered telephone calls to field inquiries from clients
Education
Esthetician -
Florida Academy
Ft. Myers, FL06.2021
GED -
The Academy at Vo-tech
Port Charlotte, FL05.2015
Skills
- Staff Supervision
- Consulting
- POS System
- Team Leadership
- Store Merchandising
- Cash Handling
- Cash Register Operation
- Point of Sales System
- Customer Complaint Resolution
- Merchandising
- Organizing
- Equipment Cleaning
- Work Orders
- Chemical Cleaners
- Inventory Control
- Inventory Replenishment
- Cleaning
- Visual Merchandising
- Product Promotion
- Customer Service
- Facial Waxing
- Scheduling appointments
- Facials
- Eyebrow shaping
- Eyebrow waxing and tinting
- Maintaining supplies
- Hygiene maintenance
- Pain minimization
- Facial anatomy comprehension
- Customer service
- Money handling
- Time management
- Decision-making
- Lash lift and tint
Personal Information
Title: Esthetician
Licensenumber
FB9780072
Timeline
Arch Expert
Benefit Cosmetics
10.2021 - 12.2023
Assistant Manager
Tuesday Morning
03.2018 - 12.2019
Maintenance
Youfit
02.2015 - 12.2016
GED -
The Academy at Vo-tech
Esthetician -
Florida Academy
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