BRITTANY ISERI
Tustin,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
AVP ONBOARDING COORDINATOR- COMMERCIAL
NANO BANC
07.2018 - 10.2019
- Ensuring to expand and build on customer relationships, by managing customer needs and providing a high level customer experience
- This included keeping track of client issues and ensuring that resolutions were provided in a timely manner
- Provide an onsite or virtual comprehensive training of our online banking platform to customers, which involves onsite installation
- Collaborate with multiple teams to navigate an efficient and successful client onboarding experience
- Collecting and reviewing incoming documents to confirm accuracy and completion.
SR. CASH MANAGEMENT SPECIALIST
COMMERCIAL BANK OF CA
08.2013 - 07.2018
- Converse with relationship managers to assist with the onboarding of new customers
- Customize each customer's online banking platform and remote deposit, to ensure their business needs are exceeded
- Provide onsite comprehensive training
- Complete projects and research within given timelines for new platforms, services, and implementation on the backend
- This included working with IT and conducting testing before roll outs.
CASH MANAGEMENT SPECIALIST
CALIFORNIA REPUBLIC BANK
04.2012 - 08.2013
- Provided exceptional customer service to clients in need with online banking issues
- Specialized knowledge of operational banking including foreign item processing, return items, special handling of accounts, debit card requests, ACH processing and remote deposit
- Handled customer requests to personalize each companies specific online banking needs.
Education
No Degree -
Fullerton College
Fullerton, CASkills
- Operations Management
- Channel Management
- Internal Communications
- Corporate Communications
Timeline
AVP ONBOARDING COORDINATOR- COMMERCIAL
NANO BANC
07.2018 - 10.2019
SR. CASH MANAGEMENT SPECIALIST
COMMERCIAL BANK OF CA
08.2013 - 07.2018
CASH MANAGEMENT SPECIALIST
CALIFORNIA REPUBLIC BANK
04.2012 - 08.2013
No Degree -
Fullerton College
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