Brittany Ison
IRONTON
Summary
I am a dedicated professional with over 13 years of public service experience. I bring strong organizational, communication, and problem-solving skills, along with the ability to manage multiple priorities in fast-paced environments. I am dependable, detail-oriented, and work well both independently and as part of a team. I am passionate about helping others. building positive relationships, and continuously learning and growing in my career.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
IM Case Worker / IM CPS Screener
Lawrence County Job & Family Services
Ironton, OH
01.2013 - 06.2026
- Assisted clients in accessing social services and benefits resources efficiently.
- Answering phones and taking reports, along with transferring clients to the right department.
- Conducted thorough assessments to determine eligibility for various assistance programs.
- Developed training materials for new staff on program policies and procedures.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Filled closed case files daily.
- Scanned documents into clients cases/files.
- Processed incoming and outgoing mail.
- Trained new staff on screening protocols and best practices for accurate evaluations.
- Developed training materials to improve understanding of eligibility criteria among staff.
- Worked front desk to assist clients.
Front Desk Clerk
Bellefonte Urgent Care
Wheelersburg, OH
08.2012 - 01.2013
- Managed patient check-in and check-out processes efficiently, enhancing overall patient experience.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times.
- Assisted with insurance verification, ensuring accurate billing and compliance with healthcare regulations.
- Answering phones, scheduling appointments and logging clients into the system.
- Making copies of clients documentation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Rock Hill High School
Ironton, OH05.2011
Skills
- Typing
- Answering phones
- Multitasking Abilities
- Excellent communication
- Microsoft office
- Data entry
- Making copies
- Scanning documents
- Faxing
Accomplishments
I successfully managed complex cases involving children and families while collaborating with law enforcements, courts, schools and community agencies. I built strong relationships with clients and co workers, maintained accurate documentation, met deadlines, and consistently demonstrated professionalism and dedication. My commitment to serving others and handling challenging situations with compassion and integrity has been one of my greatest accomplishments.
Certification
CPR/First Aide.
Trauma-Informed Care Training.
Mandated Reporter Training.
Child Welfare and Protective Services training certificates.
Languages
English
Full Professional
Timeline
IM Case Worker / IM CPS Screener
Lawrence County Job & Family Services
01.2013 - 06.2026
Front Desk Clerk
Bellefonte Urgent Care
08.2012 - 01.2013
High School Diploma -
Rock Hill High School