Brittany Jackson
Chesapeake,Virginia
Summary
IT professional with 5+ years of customer service and employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Proficient at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.
Overview
4
4
years of professional experience
Work History
Virtualization Engineer
Langley Air Force Base
01.2023 - Current
- Assist in the installation/maintenance of configuration files, signatures, and other such files necessary to add new vulnerability discovery capabilities into the Assured Compliance Assessment
- Solution (ACAS) system tool.
COMPUTER SUPPORT SPECIALIST
Western Governors University
01.2020 - 12.2022
- Supervised crew of 7 electricians and maintained safe, efficient and structured work environment
- Read complex schematics and blueprints to install and repair electrical systems
- Completed maintenance of lighting system components to support illumination for exterior and interior use
- Maintained repair logs to document all corrective and preventive aircraft maintenance
- Monitored parts department and placed orders for maintenance supplies on consistent basis
- Inspected and tested electrical systems for connection problems and other flaws that hampered system performance.
Help Desk Internship
Westminister Canterbury
01.2022 - 08.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Basic understanding of Internet functions, and working browsers (Edge, Chrome, Firefox )
- Check customers browser settings and basic browser troubleshooting.
- Help customers with computer problems by answering phone calls and email messages.
- Listen to customers, ask questions to diagnose the nature of the problem, and patiently guide them through the steps to resolve the problem.
- Experience using Remedy ticketing program
- Experience training military and civilian personnel via compute based and and web-based applications
Education
Bachelor of Science - Information Systems Security
American Military University
Charles Town, WVMaster of Science - Cybersecurity
Skills
- CEH, CYSA,Security, CCNA
- Project Management
- Microsoft Active Directory
- VMware
- ACAS / Vulnerability Management
- UNIX Shell Scripting
- Risk Mitigation
- Linux Server
- Critical Thinking
- Windows Sever 2016/2019
- Secret Clearance
- Decision-Making
- Hardware and Software
- Monitoring
- Monitoring Tools
- MS Office Experience
Timeline
Virtualization Engineer
Langley Air Force Base
01.2023 - Current
Help Desk Internship
Westminister Canterbury
01.2022 - 08.2022
COMPUTER SUPPORT SPECIALIST
Western Governors University
01.2020 - 12.2022
Bachelor of Science - Information Systems Security
American Military University
Master of Science - Cybersecurity
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