Summary

Overview

Work History

Education

Skills

Timeline

MILITARY EDUCATION & LEADERSHIP TRAINING

MILITARY AWARDS & DECORATIONS

VETERAN’S PREFERENCE & HIRING ELIGIBILITY

GOMES L. ALBERTSON

Columbia,MD

Summary

Dynamic Senior IT Security and Human Resources professional with over 20 years of leadership experience in military and federal environments. Retired U.S. Army Staff Sergeant with extensive expertise in cybersecurity, IT infrastructure, workforce planning, and regulatory compliance. Active CISSP and PMP certifications, along with a Master of IT Management, enhance the ability to navigate complex challenges effectively. Currently serving as an NIH IT Contractor, delivering Tier II federal IT support under an active Public Trust clearance. Known for strategic leadership and cross-functional collaboration that drives mission-critical objectives in secure federal settings.

Overview

years of professional experience

Work History

IT / Cybersecurity Technician

WOWs Support | NMA IT Consulting | NIH Contractor

Bethesda, MD

01.2026 - Current

Diagnose and resolve hardware and software issues including operating system errors, application failures, network connectivity problems, and power system malfunctions.
Install, configure, and maintain secure medical carts, scanners, inverters, and network-connected components ensuring full HIPAA and federal security compliance.
Perform hardware diagnostics and component replacement (fans, batteries, motherboards); execute system updates and patching per NIH security baselines.
Maintain accurate ServiceNow documentation to meet SLA requirements; collaborate with DCR teams and IT security staff to enforce endpoint hardening and access controls.
Recognized for resolving high-volume incident tickets efficiently, improving asset tracking accuracy, and supporting secure deployment of medical devices.
Hours per week: 40

IT Support / Cybersecurity Technician (Contractor)

Futura LLC – National Institutes of Health (NIH)

Bethesda, MD

04.2024 - 09.2025

Delivered Tier II technical and cybersecurity support for government workstations and mobile medical equipment in secure federal environments.
Assisted with vulnerability remediation, patch management, authentication support, and account access controls in compliance with federal IT security standards (NIST 800-53).
Troubleshot hardware, software, and network connectivity issues while enforcing cybersecurity awareness and operational security compliance.
Managed access control documentation coordinated audits and inspections and contributed to risk mitigation initiatives.
Collaborated with cross-functional teams to maintain regulatory readiness and 100% compliance with NIH data security policies in high-tempo environments.
Hours per week: 40

Lead HR Assistant (Career-Conditional, GS-07, OCC 0203)

Department of the Army

Fort Meade, MD

02.2015 - 08.2015

Served as Verifying Official and Site Security Manager; mediated services across multiple departments and researched databases to determine eligibility for active duty, reserve, national guardsmen, retirees, and family members.
Recommended and implemented IT upgrades to improve automation capabilities and streamline HR and administrative processes.
Maintained accurate classified and unclassified personnel records; ensured timely processing of time-sensitive correspondence and classified material.
Hours per week: 40

IT Programmer

Data Solutions Technology, Inc.

Fort Bragg, NC

01.2014 - 01.2015

Installed, configured, and troubleshot software and hardware systems for government and contractor personnel; diagnosed LAN outages and network faults, resolving issues quickly to restore operations.
Delivered technical training for new and existing users; provided clear guidance on hardware, software, and IT systems to maximize user performance.
Assisted in development of internal user applications; generated ad-hoc reports for senior management review; documented solutions to mitigate recurring risks.

Senior HR & IT Support Supervisor / Human Resources NCO-In-Charge (NCOIC)

U.S. ARMY SERVICE

08.1993 - 08.2013

Managed comprehensive HR and IT operations for organizations ranging from 150 to 600+ personnel across multi-echelon commands; supervised a team of HR specialists and oversaw the full employment lifecycle including onboarding, promotions, awards, reassignments, and separations with zero discrepancies.
Served as Human Resources NCO-In-Charge (NCOIC) for the 82nd Special Troops Battalion – recognized with the Meritorious Service Medal for over 20 years of exceptionally meritorious service to the United States Army.
Configured, maintained, and secured 200+ workstations; optimized IT infrastructure and enforced full compliance with DoD security regulations, access controls, and data protection policies.
Coordinated overseas deployments (Iraq 2004–2005, Bosnia 2000–2001, Turkey 2003), personnel transfers, and personnel records management for entire units, maintaining accuracy and timeliness under combat and austere conditions.
Advised senior leadership (O-5 and above) on HR policies, regulatory compliance, personnel needs, and workforce planning; developed and delivered leadership training programs improving team performance and mission readiness.
Managed HRIS systems and safeguarded sensitive personal data; prepared executive-level briefings, workforce analyses, and strategic recommendations to support command decision-making.
Implemented quality assurance standards, SHARP programs, and internal controls ensuring adherence to Army regulations, DoD directives, and federal employment law.
Led financial management, personnel records audits, and risk management programs; maintained zero deficiencies across multiple Inspector General inspections and command readiness reviews.
Mentored, counseled, and developed junior NCOs and Soldiers; designed professional development plans aligned with unit mission and individual career goals.
Bilingual capability (Bengali/English); effectively served diverse international military communities and coordinated with multinational forces during overseas assignments.
Primary MOS: 42A3L – Human Resources Specialist
Multiple Locations: CONUS (Fort Bragg, Fort Meade, Korea, Germany) | Overseas: Iraq (2004–2005), Bosnia (2000–2001), Turkey (2003)
Hours per week: 40+