HEM KUMAR KHADKA
Santa Clara,CA
Summary
Experienced assistant store manager with a demonstrated history of driving sales and fostering a positive work environment. Skilled in team leadership, customer service, and operational efficiency, with a commitment to exceeding targets and delivering exceptional results. Proven ability to motivate staff, optimize workflows, and enhance the overall performance of retail operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SOC Cybersecurity Analyst
Mantech International Corp
01.2023 - 02.2024
- Monitor networks and systems for potential security breaches, analyze security alerts, and respond promptly to mitigate threats, minimizing damage and downtime.
- Identify and assess vulnerabilities in systems and applications through regular assessments and penetration testing. Recommend and implement remediation measures to strengthen the organization's security posture.
- Develop and deliver cybersecurity awareness programs to educate employees about security risks and best practices, promoting a culture of security consciousness throughout the organization.
Assistant Store Manager
Robinson Oil Corporation
12.2016 - 12.2022
- : Ensure the store is visually appealing and merchandise is displayed according to company standards. Implement visual merchandising strategies to drive sales and enhance the overall shopping environment.
- Oversee inventory levels, including ordering and receiving merchandise, conducting regular inventory counts, and implementing strategies to minimize stock shrinkage and maintain accurate inventory records.
- Ensure compliance with company policies, procedures, and guidelines, including those related to safety, security, and cash handling. Manage store operations efficiently to minimize costs and optimize productivity.
Junior IT Specialist
Juniper Networks
04.2020 - 07.2021
- Provide frontline technical assistance to end-users, troubleshooting hardware, software, and network issues. Respond promptly to help desk tickets, resolve problems efficiently, and escalate complex issues to senior IT staff as necessary.
- Assist in maintaining and configuring computer systems, networks, and servers. Perform routine maintenance tasks, such as software updates, patches, and backups, to ensure system reliability and security.
- Develop and deliver training materials to educate users on basic IT procedures, software applications, and security best practices. Create and maintain documentation, including user guides and knowledge base articles, to facilitate self-service support and enhance IT efficiency.
Education
BSc. in Networking & IT Security -
Islington College
01.2016
High School diploma -
Sainik Awasiya Mahavidyalya Nepal
01.2012
Skills
CompTIA Security
Certified Ethical Hacker (CEH)
Cisco Certified Network Associate (CCNA)
Office 365
Hardware configuration & Software Installation
Ticketing System
LAN/WAN
Switching/Routing?Firewall
Time management
Sales & Merchandising
Customer Service & Team Management
Websites
Certification
- Google IT Support Professional Certificate
- CompTIA A+
- Comptia Security+
- Cisco Certified Network Associate (CCNA)
- Graphics Designing Course (Photoshop, CorelDraw)
- Certified Ethical Hacker (CEH)
- Certified Cloud Security Professional (CCSP) (Tranied)
Timeline
SOC Cybersecurity Analyst
Mantech International Corp
01.2023 - 02.2024
Junior IT Specialist
Juniper Networks
04.2020 - 07.2021
Assistant Store Manager
Robinson Oil Corporation
12.2016 - 12.2022
BSc. in Networking & IT Security -
Islington College
High School diploma -
Sainik Awasiya Mahavidyalya Nepal
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