Brittany Jackson
Clinton,MD
Summary
Technical Consultant with over 4 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Technical Consultant
GCOM Software
06.2022 - Current
- Review software requirements and prepare test scenarios.
- Execute tests on software usability, analyze results. Prepare reports on aspects related to software testing carried out and report to developers.
- Manage time effectively to meet internal and external deadlines.
- Take ownership of assigned technical deliverables and completes them with support and/or clarifications.
- Shares information and ideas with team members. Communicates expected delays proactively, when necessary.
- Ensure professionalism within all internal and external written and verbal communications.
- Update South Carolina WIC learning modules to reflect most current system enhancements.
- Analyze, update narrative documents to reflect updates using Captivate and Text-to-Speech applications.
- Review feedback from client and make corrections as needed in a timely manner.
WIC Help Desk Technician
GCOM Software
09.2019 - 06.2022
- Be familiar with WIC Program, program’s Federal Regulations, and multiple State WIC management systems.
- Answered WIC help desk phone line and incoming email requests for assistance from WIC clinics in multiple States.
- Troubleshoot common and uncommon issues and resolve incoming calls and online tickets effectively and promptly.
- Train WIC staff how to better handle situations being called in to be resolved to avoid repeated issues.
Veterinary Assistant/Team Trainer
Caring Hands Animal Hospital
09.2017 - 09.2019
- Provide compassionate care to patients and clients.
- Know all common vaccines and vaccination protocols and explain to clients.
- Provide training to staff on new and updated forms of technology.
- Keep accurate medical records in accordance with hospital policy.
- Perform physical assessments; collect and record relevant information of patient concern on Avimark computer software.
- Run daily quality control on blood machines.
- Operate X-Ray machines and upload radiographs images to CD’s.
Education
Bachelor of Science - Biology
VA Wesleyan College
Norfolk, VA2013
Bachelor of Science - Computer Science
VA Wesleyan College
Norfolk, VA2013
Skills
- Clerical Support
- Team building
- Training and Development
- Attention to Detail
- Dependable and Responsible
- Data Entry
- Flexible and Adaptable
- Organization and Time Management
Timeline
Technical Consultant
GCOM Software
06.2022 - Current
WIC Help Desk Technician
GCOM Software
09.2019 - 06.2022
Veterinary Assistant/Team Trainer
Caring Hands Animal Hospital
09.2017 - 09.2019
Bachelor of Science - Biology
VA Wesleyan College
Bachelor of Science - Computer Science
VA Wesleyan College
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