Brittany Jacobson
Amarillo,TX
Summary
Service-driven professional and small business owner with a track record of building and maintaining a loyal client base in residential and commercial cleaning. Expertise in managing daily operations, scheduling, and billing while upholding high service standards. Committed to strong customer service and community engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner / Operator
Premium Cleaning Solution
Amarillo, TX
06.2018 - Current
- Founded and operated an independent residential and commercial cleaning business serving clients throughout Amarillo.
- Managed all business operations including scheduling, customer communication, billing, and service delivery.
- Managed daily operations of cleaning services and staff scheduling.
- Built and maintained loyal customer base by delivering reliable service and fostering strong relationships.
- Cultivated and sustained strong client relationships, leading to consistent repeat business.
- Handled inbound calls, client requests, and problem resolution, ensuring high levels of customer satisfaction.
- Maintained high cleaning and quality standards for homes and business facilities.
- Trained new employees on cleaning techniques and safety protocols.
- Demonstrated leadership, organization, and self-management while running a full service small business.
Caregiver
Ruby Slippers
Amarillo, TX
05.2020 - 03.2021
- Administered medication reminders and monitored client wellbeing to ensure adherence to care plans.
- Monitored patients for changes in physical, emotional, or behavioral conditions to promptly address care needs.
- Assisted adults with daily living activities and personal care.
- Supported bathing, dressing and personal care needs.
- Provided companionship and emotional support.
- Communicated effectively with clients and families regarding care.
- Organized social activities to enhance client engagement and support emotional well-being.
- Prepared meals and maintained clean living environments.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Cashier
Benjaman's Bakery
Amarillo, Texas
01.2017 - 09.2017
- Processed customer transactions efficiently and accurately.
- Oversaw cash register operations and ensured secure handling of payments.
- Issued receipts, refunds, credits or change due to customers.
- Guided customers in product selection through knowledgeable recommendations.
- Welcomed customers and provided information on store products and services.
- Collaborated with team members to ensure smooth operations.
- Maintained cleanliness and organization of the bakery area.
- Prepared baked goods for display and sale daily.
Education
CSS Certification - Customer Service
Windam School
Texas12-2025
GED -
Amarillo College
Amarillo, TX10-2011
Skills
- Small Business Operations
- Heavy haul expert
- Client management
- Customer service
- Quality assurance
- Scheduling & Organization
- Leadership
- Staff training
- Employee training
- Team collaboration
- Communication
- Effective communication
- Dependability
- Self-discipline
- Time management
- Conflict Resolution
- Conflict resolution
- Relationship building
- Computer Skills
- Quality assurance
- Client management
Certification
- OSHA Basic Certification
- Customer Service Specialist Certification
Timeline
Caregiver
Ruby Slippers
05.2020 - 03.2021
Owner / Operator
Premium Cleaning Solution
06.2018 - Current
Cashier
Benjaman's Bakery
01.2017 - 09.2017
CSS Certification - Customer Service
Windam School
GED -
Amarillo College