Brittany James
South Elgin,Illinois
Summary
Dynamic Account Manager with proven success in customer relationship management and logistics. Skilled in problem-solving, compliance, and effective communication. Committed to delivering innovative solutions that enhance customer satisfaction and drive operational efficiency.
Overview
11
11
years of professional experience
Work History
Account Manager
AIT Truckload Solutions
01.2020 - Current
- Establish and develop excellent customer relationships and work to develop consistent business to increase load count and profit margins.
- Analyze market trends and cost to develop pricing structure for clients.
- Schedule and dispatch shipments while ensuring compliant with all federal, state, and local regulations.
- Proactively monitor/track shipments to prevent any delays/issues with pick up and deliveries.
- Develop innovative solutions for problem shipments to service the customer's needs.
Logistic Specialist
BLX, Inc
Cedar Rapids, IA
01.2018 - 01.2020
- Managed carrier relationships to ensure timely and efficient transportation solutions.
- Negotiated rates and contracts with freight carriers to optimize costs.
- Schedule and dispatch shipments while ensuring compliant with all federal, state, and local regulations.
- Proactively monitor/track shipments to prevent any delays/issues with pick up and deliveries.
- Develop innovative solutions for problem shipments to service the customer's needs.
- Resolved shipment issues by collaborating with carriers and customers promptly.
- Maintained accurate records of all carrier communications and transactions for compliance.
Lead Teller
Wells Fargo
Cedar Rapids, IA
01.2017 - 01.2018
- Effectively model service skills and relationship skills, act as a resource to other tellers, and leverage SVT Conversation Starters when appropriate to add value to deepen relationships.
- Support Service Manager with creating and implementing development plans, on-the-spot coaching, recognition and Diversity & Inclusion initiative to ensure all team members' skills are developed and that they are recognized and included.
- Understand and follow the Community Banking Policy Requirements and Procedures to ensure operational and regulatory integrity.
- Approve transactions using sound business decisions and adhere to the Acknowledgment of Responsibility: Transaction Processing, Cash Balancing and Operating Losses to mitigate risk.
Business Manager/Finance & Insurance Manager
Lynch Ford Chevrolet
Mount Vernon, IA
01.2015 - 01.2017
- Offer financing and insurance options to customers. Uncover needs and interests by discussing options in an in-depth conversation with the client. Review warranty choices and any aftermarket add-ons that are available to increase the satisfaction of the buyer.
- Review and verify proper information and requirements for titling purposes and incentive programs.
- Work closely with outside lending agencies and ensure accurately processed financing.
- Guarantee customers are satisfied and confident, while at the same time, making sure that sales management is pleased with the F&I results.
Internet Sales & Service Consultant
GoDaddy
Hiawatha, IA
01.2015 - 12.2015
- Work with current customers and potential new clients around the world. Identify and present the value of GoDaddy's advertising and marketing solutions that will meet their needs.
- Consistently lead the team in sales targets and work with others to share best practices for success.
- Provide in-depth troubleshooting for technical issues and provide solutions, ensuring that all issues are resolved to our abilities.
Education
Associate of Arts - Liberal Arts
Kirkwood Community College
01.2013
Skills
- Customer relationship management
- Rate negotiation
- Problem solving
- Logistics management
- DAT
- Internet Truckstop
- Highway
- Mcleod
- Revenue growth
- Effective communication
- Adaptability to change
- Compliance knowledge
- Multitasking Abilities
- Account development
Education And Licensure
Associate of Arts, Liberal Arts, Kirkwood Community College, 01/01/13
Timeline
Account Manager
AIT Truckload Solutions
01.2020 - Current
Logistic Specialist
BLX, Inc
01.2018 - 01.2020
Lead Teller
Wells Fargo
01.2017 - 01.2018
Business Manager/Finance & Insurance Manager
Lynch Ford Chevrolet
01.2015 - 01.2017
Internet Sales & Service Consultant
GoDaddy
01.2015 - 12.2015
Associate of Arts - Liberal Arts
Kirkwood Community College