Brittany Jiannaras
Ronkonkoma,NY
Summary
Dynamic customer service professional with a proven track record at Organic Pest, excelling in client relations and proactive problem-solving. Recognized for enhancing customer satisfaction through effective communication and organizational skills. Expertise in managing sensitive information and streamlining operations, ensuring a reliable and engaging service experience.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Plato’s Closet
- Met customer service objectives by providing superior customer service to Language-speaking customers.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Interacted with customers and employees to resolve customer service concerns.
- Provided exemplary customer service to guests.
Office Manager
Organic Pest Management Solutions
03.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Personal Assistant
Prior IPO
04.2023 - 04.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Office, Dispatcher
Suffolk Yellow
01.2019 - 09.2020
- Coordinated dispatch activities to ensure timely delivery of goods.
- Improved communication between drivers and warehouse staff by streamlining dispatch processes.
- Managed driver schedules for efficient route planning and reduced delivery times.
- Enhanced customer satisfaction by resolving delivery issues promptly with effective coordination.
- Organized dispatch logs to maintain accurate records of deliveries and pickups.
- Reduced operational delays with proactive monitoring of traffic and weather conditions.
- Communicated effectively with drivers and clients to ensure clarity in delivery instructions.
- Collaborated with team members to optimize dispatch operations and enhance service quality.
- Achieved seamless coordination between departments by fostering a collaborative environment.
Manager
Uncle Louie G’s
03.2011 - 11.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate Of Arts And Sciences -
Suffolk County Community College
Selden, NY09.2026
Skills
- Proficient customer service
- Customer service and engagement
- Strong Customer service and communication skills
- Friendly customer service
- Customer service expertise
- Reliable customer service
- Customer service and satisfaction
- Client relations and customer service
Additional Information
I have great leadership and teamwork qualities. I am a people person and have worked in customer service for 10+ years. I have great time management skills. I would love to add to your team and help patients to the best of my ability.
Timeline
Personal Assistant
Prior IPO
04.2023 - 04.2024
Office Manager
Organic Pest Management Solutions
03.2022 - Current
Office, Dispatcher
Suffolk Yellow
01.2019 - 09.2020
Manager
Uncle Louie G’s
03.2011 - 11.2015
Customer Service
Plato’s Closet
Associate Of Arts And Sciences -
Suffolk County Community College
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