Brittany L. Johnson
Douglasville,GA
Summary
Experienced professional leveraging expertise in driving operational excellence, enhancing customer satisfaction, and delivering bottom-line results for a dynamic organization. Committed to delivering unparalleled customer experiences while optimizing operational performance to contribute to company growth and success.
Overview
8
8
years of professional experience
Work History
Lead Recruiter
Papa John’s
Atlanta, GA
06.2021 - Current
- Assisted with staffing for new and established store locations
- Created and maintained relationships with potential candidates and hiring managers.
- Maintained accurate records of all recruitment activities in Applicant Tracking System.
- Identified, screened, and evaluated potential candidates for open positions.
- Attended career fairs and other networking events to build talent pipelines and identify prospective candidates.
- Created job postings that accurately described open positions while also attracting qualified applicants.
- Updated hiring managers throughout recruiting process and addressed sourcing deficiencies.
- Set up interviews with hiring managers for qualified applicants.
- Provided guidance and advice to the recruitment team.
- Assisted colleagues with ATS-related issues.
Staffing Specialist
Surge Staffing
Lithia Springs, GA
07.2019 - 02.2021
- Collaborate with hiring managers to understand their staffing needs and requirements
- Responsible for sending off and reviewing background reports and criminal records
- Coordinate and conduct in-person or virtual interviews to evaluate candidates' skills and qualifications
- Utilize various sourcing methods, including job boards, social media, referrals, and networking events, to build a robust candidate pipeline
- Facilitated prompt processing of required documentation for new hires
- Ensure employee records reflect current status in terms of hiring, promotions and terminations
- Maintain positive and professional client relationships
- Executed pre-assignment drug screenings for all candidates
- Managed client communications to finalize weekly payroll
- Provided support in handling workers' compensation cases
Dispatcher
The Pink Plumber/ Service Experts
12.2016 - 06.2019
- Streamline communication between technicians and customers seeking plumbing and septic services
- Accurately collect customers information to schedule appointments and to keep customers account current
- Provide customers with plumbing and septic assistance over the phone until a certified technician arrives
- Plan routes for technicians to complete residential and commercial services in a timely manner
- Maintain exceptional booking quota performances with averages above 85%
Education
High School Diploma -
South Cobb High School
Austell, GA05-2007
Skills
- Talent Acquisition
- Project Management
- Background checking
- Job fairs planning
- Full cycle recruiting
- Communication skills
- Interpersonal skills
- Candidate assessment
- Organizational skills
- Attention to detail
- Applicant tracking systems
- Ethical standards
- Confidentiality
- Administrative Skills
- Cross-Functional Teamwork
- Results-oriented mindset
- I-9 documentation
- New hire processing
- Payroll Administration
Accomplishments
- Promoted to dispatcher within 3 months of employment at The Pink Plumber
- Promoted to lead recruiter within 6 months of employment at Papa John's.
- Received employee of the month at Papa John's October/2022
Timeline
Lead Recruiter
Papa John’s
06.2021 - Current
Staffing Specialist
Surge Staffing
07.2019 - 02.2021
Dispatcher
The Pink Plumber/ Service Experts
12.2016 - 06.2019
High School Diploma -
South Cobb High School
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