Brittany Johnson

• Respond to high-volume inbound calls, addressing patient concerns, prescription inquiries, and insurance issues with empathy and accuracy.

• Train and mentor new staff on company policies, customer service best practices, and system usage.

• Ensure adherence to HIPAA regulations and other compliance requirements while processing sensitive patient data.

• Resolve complex billing, medication, and delivery issues, coordinating with internal departments to provide timely solutions.

• Coordinated with pharmacists to verify patient information and ensure medication accuracy.

• Consistently exceed KPIs for call resolution, customer satisfaction, and response times.

• Collaborate with pharmacy staff to ensure timely and accurate medication fulfillment.

• Used Salesforce to maintain accurate documentation of all customer interactions.