Brittany Johnson
Tucson,AZ
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Aspiring for an essential challenging career that I can grow and thrive in.
Overview
14
14
years of professional experience
Work History
Store Manager
Lucky Brand
Tucson, AZ
02.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Starbucks
Tucson, AZ
02.2022 - 03.2023
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prioritized sanitation, safety and health standards in work areas
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Create an inclusive culture of excellence where teams thrive, have a collective commitment and are inspired to deliver the an excellent customer experience
- Analyzed daily and weekly reports to deliver excellent customer experience as well as optimize daily sales
- Strengthened work flow productivity by hiring, managing and developing top talent.
Kia Consumer Affair Case Analyst
Agero
Tucson, AZ
07.2021 - 02.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on warranty coverage, service campaigns and recalls
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Store Manager
Bath and Body Works, Limited Brands
Tucson, AZ
12.2018 - 07.2021
- Created an extremely diplomatic, safe, and healthy work environment for every employee
- Analyzed sales and schedule to produce most effective schedules on peak selling days.
- Focused on competitive selling and creating an exceptional shopping experience where the customer comes first.
- Traveled to other stores to assist in store set up.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Prioritized sanitation, safety and health standards in work areas to meet CDC requirements.
- Oversaw POS operations and cash management to reduce errors.
- Implemented succession planning by training and developing associates into leadership positions.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Manager
Famous Footwear
Sierra Vista, AZ
12.2014 - 10.2018
- Enforced and applied loss prevention and “shrink” policies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Sales Associate/Seasonal Management
Victoria Secret
Sierra Vista, AZ
01.2011 - 01.2015
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application.
- Acted as initial contact in addressing customer concerns.
- Offered product and service consultations and employed upselling techniques.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
Skills
- Expert customer service skills
- Problem solver
- Business analysis
- Writing and executing action plans
- Strong communication and de-escalation skills
- Relationship building
- Training and building high preforming teams
- Inventory management
- Product placement and marketing
- Enforce loss prevention policies
- Creative and critical thinker
- Strong organizational skills
- Team-oriented
- Risk management
- Reliable
- Project management
- Sales professional
- Operational budgeting
- Retail inventory management
- Sound judgment
- Schedule management
- Performance improvements
- Policy/program development
- Customer retention
- Employee development
Timeline
Store Manager
Lucky Brand
02.2023 - Current
Store Manager
Starbucks
02.2022 - 03.2023
Kia Consumer Affair Case Analyst
Agero
07.2021 - 02.2022
Store Manager
Bath and Body Works, Limited Brands
12.2018 - 07.2021
Assistant Manager
Famous Footwear
12.2014 - 10.2018
Sales Associate/Seasonal Management
Victoria Secret
01.2011 - 01.2015