Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Earl

Davenport

Summary

Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.

Experienced with overseeing field service operations and team management. Utilizes expertise in troubleshooting and customer support to drive service excellence. Track record of effective leadership and operational improvements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Service Manager

Shore Security Technologies
03.2021 - 09.2025
  • During my time at Shore Security, I was responsible for many things. First and foremost, I was responsible for my guys. Making sure they had what they needed to be successful. If they need an arm around the shoulder or some one-on-one training about something specific, I would help. If they needed a little motivation to move a little faster, I did that as well. I had a relationship with my guys built on respect and trust that I developed over the years I spent with them. I believe that one of my strengths is my leadership and communication skills. During a typical week at Shore I would be doing anything from wiring a custom house from scratch, fixing cameras or audio systems, trouble shooting locks and working card access systems. We also hung tv’s and did a ton of alarm work. From installing new Honeywell Pro A7 Plus systems. Or Using old Vista panels that we would take over to reuse as much of the alarm equipment as we could to save the customer as much money as we could. I would also set up a custom network using ubiquiti waps and cloud keys. One of the main things I worked on the most was camera systems. From small four camera systems, using Dahua NVRs and Ip plug and play cameras. All the way Up to 225 camera systems, using Digital Watchdog Camera Servers. I spent a lot of time training my guys on how to use a laptop and program these cameras using static Ip addresses ext. ext.

Foreman

ICP July
07.2019 - 01.2020
  • Job responsibilities included being in charge of a fire alarm installation from scratch at the college of Staten island, reading blue prints, having meetings with necessary staff members of college and executing installation of a fire alarm system. in addition to being in charge a helper teaching and guiding him through the whole installation process

Electrician

Flowing Electric
05.2018 - 01.2020
  • My job duties included running wire, installing lights, switches, outlets, cameras, security systems and fire alarms. On anything from ladders to lifts, from commercial to residential, in all types of weather.

Locator

Atlantic Infratac
09.2017 - 05.2018
  • Responsible for locating Verizon phone and fiber lines during construction projects to prevent damaged lines and loss of service. Marking zeros tickets, curb to curb and curb to entire property.

Dish Tech Level 2

Dish Network in House Services
03.2014 - 08.2017
  • Responsible for installing satellite systems, troubleshooting satellite systems, installing commercial satellite systems, Selling Dish smart home services and products, Hanging TVs on walls and installing power relocation kits. Also maintaining a three-week supply of satellite receivers and equipment, as well as keeping up to date with an Excel sheet every day to let the warehouse know what I had used that day and what I needed upon my next restock.

Lead Cable Tech

Vmc Comm Source (Cable vision Contractor)
08.2012 - 02.2014
  • Responsible for installing cable, phone and internet service, troubleshooting cable, phone, internet, and alarm systems.

Education

High School Graduate -

Brick Memorial High School
01.2007

Vocational School - undefined

Ocean County Vocational School for Electrical Trades
01.2007

Skills

  • Expert customer service skills
  • Expert Problem solver
  • Great with computers
  • Leadership
  • Scheduling jobs
  • Managing service operations
  • Field operations
  • Staff management
  • Client relationships
  • Multitasking
  • Sales process
  • Active listening

Certification

  • Dish Tech advanced class
  • Dish Business solutions class
  • Dish Smart Home Service class
  • Elite CEU – 80 hours of General Education approved by the NJ Fire Alarm, Burglar Alarm & Locksmith Advisory Committee
  • Dormakaba Community Access Management Software

Timeline

Field Service Manager

Shore Security Technologies
03.2021 - 09.2025

Foreman

ICP July
07.2019 - 01.2020

Electrician

Flowing Electric
05.2018 - 01.2020

Locator

Atlantic Infratac
09.2017 - 05.2018

Dish Tech Level 2

Dish Network in House Services
03.2014 - 08.2017

Lead Cable Tech

Vmc Comm Source (Cable vision Contractor)
08.2012 - 02.2014

Vocational School - undefined

Ocean County Vocational School for Electrical Trades

High School Graduate -

Brick Memorial High School

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