Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christine Osborne

Arcadia,FL

Summary

Seasoned Customer Service Associate with 25+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Hard working, dependable and highly motivated to be an asset to any growing business.

Overview

17
17
years of professional experience

Work History

Customer Service Associate

Wawa
04.2011 - 10.2020
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
  • Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handle customer purchases and payments, processing through POS system and accompanied payment processing systems.
  • Train new employees to effectively use company issued computers, cash registers and payment consoles.
  • Implement new plan-O-grams and store displays according to corporate layout and policies.
  • Ensure a clean, friendly and positive shopping and checkout experience for every customer.
  • Produce Biweekly cycle counts and Monthly mandatory inventory as required by company policies.
  • Process daily cash deposits and shift paperwork for safe and register logs
  • 4 year participant in Inventory Management Program

Cashier/Caterer

Dunmore Bakery
09.2011 - 01.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Provided customers and potential clients with up to date pricing and necessary information to book events and catering services as needed.
  • Provided Menus, pricing, variety of items and services and products available
  • Assisted in performing catering duties including set up, serving, delivery service of goods and preparation of food and baked goods

Administrative Assistant

Byrd Waterproofing
06.2003 - 01.2011
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Handled and processed all customer payments and documentation
  • Provide all customers and potential clients with proper and informative documents and educational information

Education

Diploma - Business

Maurice J. Mcdonough High School
Pomfret, MD
06.1996

Skills

  • Expert Customer Service skills
  • POS System Operation
  • Payment processing, Refunds and Exchanges
  • Guest Services
  • Inventory Control
  • Work Prioritization
  • Decision-Making
  • Time management abilities
  • Problem-solving abilities
  • Stock management
  • Multitasking
  • Customer service excellence
  • Organizational Skills
  • Self Motivation

Languages

English
Full Professional
Afrikaans
Full Professional

Timeline

Cashier/Caterer

Dunmore Bakery
09.2011 - 01.2017

Customer Service Associate

Wawa
04.2011 - 10.2020

Administrative Assistant

Byrd Waterproofing
06.2003 - 01.2011

Diploma - Business

Maurice J. Mcdonough High School

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Christine Osborne