Emile Graf
Brick, NJ
Summary
Dynamic Customer Service Associate with a proven track record at Wawa, excelling in customer support and conflict mediation. Recognized for swiftly resolving complaints, enhancing customer satisfaction, and assisting training new staff. Skilled in service standard compliance and complex problem-solving, fostering a welcoming environment that promotes loyalty and positive experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
08.2023 - Current
- Assisted customers with order placements, ensuring accuracy and satisfaction with each transaction.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Ensured compliance with service quality standards during all customer interactions.
- Resolved customer complaints quickly, leading to improved satisfaction and loyalty.
- Assisted Training of new staff on customer service procedures and product knowledge to enhance team performance.
- Maintained cleanliness and organization of the service area to promote a welcoming environment.
- Engaged customers in friendly conversation to foster a positive shopping atmosphere.
Education
Bachelor of Arts - Chemistry
Stockton University
Absecon, NJ05-2030
High School Diploma -
Brick Township
Brick, NJ06-2025
Skills
- Customer service and support
- Team collaboration
- Customer complaint resolution
- Complex Problem-solving
- De-escalation techniques
- Conflict mediation
- Service standard compliance
Timeline
Customer Service Associate
Wawa
08.2023 - Current
Bachelor of Arts - Chemistry
Stockton University
High School Diploma -
Brick Township