Brittany Johnson
Converse
Summary
Experienced administrative professional with over a decade of experience in office management, academic support, and optometric operations. Proven track record in budget management, event coordination, faculty support, and clinical operations. Skilled in team leadership, project coordination, and improving operational efficiency. Committed to continuous growth and providing exceptional support to faculty, staff, and students.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Coordinator of Optometry Operations
University of the Incarnate Word – Rosenberg School of Optometry
09.2024 - Current
- Manage clinical and academic purchase orders, ensuring proper routing and budget alignment.
- Oversee mission and outreach budgets, research funding, and faculty travel reimbursements.
- Coordinate event planning and execution for faculty, students, and administration, ensuring policy compliance.
- Support accreditation processes (ACOE, SACS) with administrative and logistical assistance.
- Manage research lab orders and maintain relationships with internal and external stakeholders.
Administrative Assistant to the Dean
University of the Incarnate Word – Rosenberg School of Optometry
09.2023 - 08.2024
- Coordinated Executive Council and committee meetings, prepared minutes, and distributed reports.
- Supervised room scheduling, office assignments, and central reservation systems.
- Processed faculty development grants, research reimbursements, and student fellowship stipends.
Ophthalmic Technician
University of the Incarnate Word – Rosenberg School of Optometry
01.2022 - 01.2023
- Assisted physicians with clinical testing, patient care, and documentation.
- Managed inventory and patient scheduling to support clinical operations.
Practice Manager
W.E. Care Optometry
11.2019 - 01.2022
- Managed operations across three optometry clinics, including hiring, scheduling, training, and HR compliance.
- Oversaw supply inventory, patient care coordination, and clinic workflow.
- Led revenue generation strategies, billing, and insurance claim submissions.
Ophthalmic Technician / Co-Office Manager
Eye Associates of South Texas
04.2018 - 11.2019
- Supported physicians with diagnostic testing, EMR documentation, and post-operative care.
- Conducted refractions, ordered contact lenses, and coordinated surgical consultations.
- Trained staff and maintained clinical inventory for efficient patient flow.
Lead Optometric Technician
Texas State Optical Schertz
09.2014 - 04.2018
- Performed comprehensive pre-testing and specialty contact lens fittings.
- Managed inventory, insurance billing, and benefit verification.
- Facilitated clinic operations and patient communications.
Level 4 Scheduler
Breakaway Holdings
04.2014 - 09.2014
- Scheduled patient care appointments and performed data entry across multi-line phone systems.
Associate / Management Track (AIM Program Graduate)
Victoria’s Secret
05.2010 - 09.2014
- Managed high-volume store operations, customer engagement, and point-of-sale functions.
- Completed leadership training in the A.I.M. program preparing for managerial roles.
Education
Honors Graduate -
Southeastern High School
01.2009
Associate Interested in Management Program - undefined
Victoria’s Secret A.I.M.
06.2012
Skills
- Microsoft Office 365 & Outlook
- Adobe Sign, Banner 9
- EMR Systems & EHR Management
- Contact Lens Fitting & Clinical Equipment Use
- Strong Verbal & Written Communication
- Calendar & Event Management Tools
- Budget management
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Operations management
Certification
True Increase Leadership Training — Expected Completion: 2024-09
Core Competencies
- Higher Education Administration
- Budget Management & Purchase Approvals
- Event Planning & Program Coordination
- Faculty & Staff Support
- Patient Care & Clinical Support
- Research & Grant Administration
- Strategic Communication & Leadership
- Microsoft Office 365, Banner 9, Adobe Sign
Timeline
Coordinator of Optometry Operations
University of the Incarnate Word – Rosenberg School of Optometry
09.2024 - Current
Administrative Assistant to the Dean
University of the Incarnate Word – Rosenberg School of Optometry
09.2023 - 08.2024
Ophthalmic Technician
University of the Incarnate Word – Rosenberg School of Optometry
01.2022 - 01.2023
Practice Manager
W.E. Care Optometry
11.2019 - 01.2022
Ophthalmic Technician / Co-Office Manager
Eye Associates of South Texas
04.2018 - 11.2019
Lead Optometric Technician
Texas State Optical Schertz
09.2014 - 04.2018
Level 4 Scheduler
Breakaway Holdings
04.2014 - 09.2014
Associate / Management Track (AIM Program Graduate)
Victoria’s Secret
05.2010 - 09.2014
Associate Interested in Management Program - undefined
Victoria’s Secret A.I.M.
Honors Graduate -
Southeastern High School
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