Brittany Johnson
North Tonawanda
Summary
Compassionate Direct Support Aide with a proven track record at Western New York DDSO, enhancing client independence through personalized care and behavioral support. Skilled in safety awareness and decision-making, I fostered community integration and improved client wellbeing, ensuring high-quality support while maintaining strict adherence to HIPAA regulations.
Overview
15
15
years of professional experience
Work History
Direct Suppprt Aide
Western New York DDSO
11.2018 - Current
- Improved client quality of life through compassionate care and genuine connectionbuilding.
- Mentored new Direct Support Aides on company policies, best practices, and effective strategies for providing exceptional care to clients.
- Developed engaging activities tailored to each client''s interests and abilities, promoting mental stimulation and overall wellbeing.
- Encouraged healthy lifestyle choices among clients by modeling appropriate behaviors and assisting with meal planning or physical activity programs as needed.
- Collaborated effectively with interdisciplinary team members, ensuring comprehensive care for each client.
- Promoted a safe environment for both clients and staff by adhering to established policies and procedures.
- Facilitated community integration for clients by accompanying them to outings and events, fostering social connections.
- Conducted regular assessments of client needs, adjusting individualized support plans accordingly to optimize outcomes.
- Maintained accurate documentation of client progress, incidents, and behaviors for thorough case management.
- Enhanced client independence by providing personalized support and assistance with daily living tasks.
- Assisted clients with mobility needs, promoting safety and comfort during transfers and ambulation.
- Administered prescribed medications accurately and consistently under the guidance of healthcare professionals while monitoring for adverse reactions.
- Provided consistent, high-quality personal care to clients, maintaining dignity and respect at all times.
- Enhanced communication skills among non-verbal clients using various alternative communication methods such as sign language or visual aids.
- Maintained confidentiality and upheld client privacy by adhering to HIPAA regulations in all aspects of care provision.
- Supported clients in achieving their individual goals by implementing customized behavior plans and interventions.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Line Worker
Sps Temporary Services
08.2016 - 10.2018
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Call Center Representative
One Touch Direct
06.2014 - 08.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Identified upselling opportunities to increase revenue generation.
Dietary Aide
Beechwood Continuing Care
06.2010 - 09.2012
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
Education
Customer Service
Erie 1 Boces
Cheektowaga, NY2013
Lafayette High School
Buffalo, NY06.2008
Skills
- Housekeeping tasks
- Decision-making support
- Safety awareness
- Behavioral support
Timeline
Direct Suppprt Aide
Western New York DDSO
11.2018 - Current
Line Worker
Sps Temporary Services
08.2016 - 10.2018
Call Center Representative
One Touch Direct
06.2014 - 08.2015
Dietary Aide
Beechwood Continuing Care
06.2010 - 09.2012
Customer Service
Erie 1 Boces
Lafayette High School
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