Brittany Jones
Nashville,NC
Summary
Problem-solving Assistant Project Manager skilled in completing multiple tasks simultaneously and working with different personalities. Promoting exceptional skills in Project Management and Administrative Assistance. Versed in project management tools, software, and methodologies.
Overview
6
6
years of professional experience
Work History
Assistant Project Manager
Focus Insite
Philadelphia, PA
06.2022 - 03.2023
- Assistant directly to Project Manager of the Consumer Special Projects Teams to successfully implement all project initiatives and goals during cycle of project.
- Created project materials including client grids, quotas, payment tracking, Zoho responses gathered and analyzed in Excel, and all other relevant project materials from our clients.
- Maintained clear communications throughout duration and fielding of research with all key players via phone, email, and data entry documentation.
- Collaborated with Project Manager, Director, and Recruiters on issues, changes needed, and project goals.
- Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.
- Developed and tracked project milestones to drive on-time and on-budget project delivery.
Consumer Division Leads Recruiter
Focus Insite
Philadelphia, PA
07.2020 - 06.2022
- Fielded all new leads by cold and warm calling, emails, and text communications for Consumer Market
- Research studies to determine qualifiers for specific guidelines from the client
- Followed closely all recruitment guidelines to ensure quality respondents in all research studies
- Data updated on relevant project materials to ensure Project Manager had efficient record-keeping on calls and outreach made.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Read, analyzed, and interpreted various internal and external documents and reports.
Income Maintenance Caseworker II
Nash County Department of Social Services
Nashville, NC
10.2018 - 08.2020
- Planned, organized, and reviewed a caseload of 500+ Medicaid cases within the NC FAST state system.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Served community members receiving assistance with customer service via in-person office visits, phone, and email correspondence.
- Kept all records up to date and organized in the state benefits system to ensure proper documentation and ensure monthly caseload goals were able to be tracked by direct Supervisor.
- Participated in and successfully completed on-the-job training.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Income Maintenance Caseworker I
Wilson County Department of Social Services
Wilson, NC
08.2017 - 09.2018
- Planned, organized, and reviewed a caseload of 500+ Medicaid cases within the NC FAST state system.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Served community members receiving assistance with customer service via in-person office visits, phone, and email correspondence.
- Kept all records up to date and organized in the state benefits system to ensure proper documentation and ensure monthly caseload goals were able to be tracked by direct Supervisor.
- Participated in and successfully completed on-the-job training.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Education
Bachelor of Social Work - Social Work
University of North Carolina
Greensboro, NC05.2017
Skills
- Project planning
- Reporting and documentation
- Customer service
- Reliable & trustworthy
- Data archiving
- Computational abilities
- Application assessment
- Recordkeeping and data input
- Knowledgeable in Microsoft Office
Timeline
Assistant Project Manager
Focus Insite
06.2022 - 03.2023
Consumer Division Leads Recruiter
Focus Insite
07.2020 - 06.2022
Income Maintenance Caseworker II
Nash County Department of Social Services
10.2018 - 08.2020
Income Maintenance Caseworker I
Wilson County Department of Social Services
08.2017 - 09.2018
Bachelor of Social Work - Social Work
University of North Carolina
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