Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Jones

Villa Rica,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

ARISE - Signet
08.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant Teacher

Oak Grove Montessori School
07.2019 - 07.2020
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.

Assistant Teacher

Sunbrook Academy
09.2017 - 02.2019
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.

Education

High School Diploma -

Central High School
Carrollton, GA
05.2010

Skills

  • Product Knowledge
  • Data Entry
  • Information Security
  • Paperwork Processing
  • Complaint Resolution
  • Report Generation
  • Call Management

Timeline

Customer Service Representative

ARISE - Signet
08.2020 - Current

Assistant Teacher

Oak Grove Montessori School
07.2019 - 07.2020

Assistant Teacher

Sunbrook Academy
09.2017 - 02.2019

High School Diploma -

Central High School
Brittany Jones