Brittany Jones
EUFAULA,AL
Summary
Dynamic and compassionate professional with a background in childcare and customer service, notably at TSYS. Excelled in creating safe, nurturing environments and enhancing customer satisfaction through empathetic service and active listening. Skilled in time management and CPR/First Aid, with a proven track record of fostering strong relationships and improving service quality.
Overview
12
12
years of professional experience
Work History
Daycare Teacher
First Baptist Church Daycare
07.2020 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Customer Service Representative
TSYS
08.2015 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Certified Nursing Assistant
Henry County Health And Rehab
11.2012 - 09.2015
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
General Studies
George C Wallace Community College
Dothan, ALHigh School Diploma - General Studies
Eufaula Highschool
Eufaula, AL07.2005
Skills
- Time Management
- Child Safety
- Cleaning and sanitation
- Lesson Planning
- Strong Work Ethic
- Customer Service
- Active listener
- Loves children
- CPR and First Aid
- Infant, toddler, and preschool curricula
- Parent-Teacher Communication
- Caring and Understanding
Timeline
Daycare Teacher
First Baptist Church Daycare
07.2020 - Current
Customer Service Representative
TSYS
08.2015 - 10.2019
Certified Nursing Assistant
Henry County Health And Rehab
11.2012 - 09.2015
General Studies
George C Wallace Community College
High School Diploma - General Studies
Eufaula Highschool
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