Brittany Jones
Marietta,GA
Summary
Experienced healthcare operations professional with 13+ years in high-volume clinical environments including urgent care, internal medicine, pediatrics, and women’s health. Proven background in workflow optimization, onboarding and training development, cross-functional communication, process improvement initiatives, and operational support in fast-paced customer-focused settings. Skilled at translating frontline operational challenges into scalable workflow solutions that improve efficiency, employee experience, and service delivery. Recognized for leadership initiative, team collaboration, training coordination, and ability to manage competing priorities under pressure. Seeking to transition operational and customer experience expertise into a Product Owner Specialist role supporting innovation and employee technology solutions at Delta Air Lines.
Overview
2
2
years of professional experience
Work History
Medical Assistant / Operations Support Lead
Nore Women’s Health
Marietta, GA
09.2024 - Current
- Support daily operations within a high-volume healthcare environment managing two full provider schedules and approximately 40+ nurse visits daily.
- Collaborate with leadership and clinical staff to identify workflow inefficiencies and propose operational improvements to enhance patient and employee experience.
- Assist with onboarding and training of new medical assistants, including workflow education, process guidance, and operational support.
- Developed training materials, onboarding systems, competency checklists, and workflow documentation to improve consistency across teams.
- Coordinate communication between providers, medical assistants, leadership, laboratories, and external partners to maintain efficient operations.
- Contributed operational recommendations related to staffing models, scheduling optimization, inventory workflows, and clinic efficiency initiatives.
- Maintain documentation accuracy, task prioritization, and operational follow-through in highly regulated healthcare settings.
Education
Associate of Science - Health Sciences
Chattahoochee Technical College
Marietta, GA05.2013
Skills
Workflow & Process Improvement
Cross-Functional Collaboration
Operational Support & Coordination
Employee Training & Onboarding
Stakeholder Communication
Customer Experience Support
Change Management Support
Team Leadership & Mentorship
Scheduling & Operational Efficiency
Documentation & Compliance
High-Volume Environment Management
Problem Solving & Decision Making
Microsoft Office Suite
EMR/EHR Systems
Documentation & Scheduling Platforms
Digital Communication Tools
Inventory Tracking Systems
Process Documentation Tools
Leadership & Process Improvement Highlights
- Created onboarding and training systems for new medical assistants to improve operational consistency and team readiness.
- Proposed workflow optimization strategies to improve efficiency, staffing utilization, patient flow, and employee workload management.
- Participated in operational planning discussions during organizational growth and expansion initiatives.
- Assisted in developing process documentation, communication workflows, and organizational systems to support team productivity.
Professional Development
- Currently expanding knowledge in:
- Agile Methodologies
- Product Development Lifecycle
- User Story Development
- Customer Experience Optimization
- Process Improvement Strategies
Timeline
Medical Assistant / Operations Support Lead
Nore Women’s Health
09.2024 - Current
Associate of Science - Health Sciences
Chattahoochee Technical College