Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Justice

Tampa,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy. Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills. Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CSR (Customer Service Representative) Billing/Claims

The Hartford
04.2022 - Current
  • Resolve routine problems and questions and refer others to unit leaders or appropriate units.
  • All claims activity must be documented to support the outcome of a claim file.
  • Comply with all internal and external reporting requirements
  • Educate customers on the claim process, including servicing options
  • Deliver caring and compassionate service in each interaction
  • Receive performance-based training to master roles and develop competencies to build a career with The Hartford
  • Assists customers when it comes to billing matters
  • Handling calls like correspondence from customers
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Accurately processing and documenting claims, ensuring timely communication with policyholders, and providing exceptional customer service.
  • Understand how the Metrics work to maintain a goal
  • This will lead to increased efficiency and better customer experiences and will help drive profitability for the company.
  • Communication is effective exchange of information and ideas using verbal, written, and listening skills
  • It requires proficiency with variety of audiences and delivery methods.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in afast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

PCA/Activities Aide

Orlando Lutheran Towers the Commons
04.2018 - 07.2020
  • Understanding CPR and healthcare knowledge
  • Performing and understanding medical terms
  • Communication assistance
  • Learning how to take and read vital signs
  • Scheduling and managing patient care
  • Adept at managing patient records, assisting with daily activities, and monitoring patients
  • Committed to delivering the highest standard of care with compassion and respect, organizing and creating daily activities.
  • Ensured proper hygiene practices were followed by assisting with bathing and grooming tasks.
  • Assisted patients with daily living activities, promoting independence and well-being.
  • Maintained a clean and safe patient environment, reducing the risk of infections and accidents.
  • Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively.
  • Facilitated meal planning, preparation, and feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Help patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.

Education

Associate of Arts -

Seminole State College
Seminole, FL
12.2023

Skills

  • Critical Thinking
  • Problem-solving abilities
  • Microsoft Outlook
  • Computer Proficiency
  • Call Management
  • Microsoft Excel
  • Business Writing
  • Call center experience

Certification

  • FL Driver's License
  • Basic Life Support Certification (BLS)
  • Patient Care Assistant
  • Microsoft Office Specialist (MOS) Certification
  • First Aid Certification

Timeline

CSR (Customer Service Representative) Billing/Claims

The Hartford
04.2022 - Current

PCA/Activities Aide

Orlando Lutheran Towers the Commons
04.2018 - 07.2020

Associate of Arts -

Seminole State College

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Brittany Justice