Christopher Reyes
San Antonio
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
The Hartford
04.2025 - Current
- Technical support: Assist customers with technical issues related to websites and other platforms.
- Claims initiation: Take ownership of new claims, follow best practices, and accurately document claim information using multiple computer applications.
- Customer service: Answer customer questions, resolve issues, and ensure a positive customer experience across various channels like phone, email, and chat.
- Organizational skills: High attention to detail and ability to manage multiple tasks, such as handling emails between calls.
Sales Activation
Charter Communications
01.2022 - Current
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Troubleshoot issues that arise due to missing product, technical difficulties, part replacement etc.…
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Merchandiser
Reddy Ice
08.2018 - 01.2021
- Establish an on-going relationship with store management by completing scheduled route
- Communicate with store or location management at each assigned stop to ensure complete satisfaction with the Packaged Ice Program
- Invoice and/or credit bags when the last case of bags is opened, or per retailer policy; submit a sale/ credit report to supervisor at least monthly
- Conform to each store location's policies regarding vendor delivery and back door receiving times
- Maintain a stacked, well-merchandised display case
- Rotate the ice during every visit.
Collections Specialist
Alliance Data
07.2017 - 08.2018
- I play a key role receiving or making outbound calls to negotiate settlements or secure payment arrangements with customers who are between 4 - 6 months past due on their credit card accounts, with the purpose of bringing their accounts current
- From manually dialing and skip tracing, to working with an automated dialer, your main focus will be to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.
Collections Specialist
Conns Home Plus
08.2011 - 07.2017
- Receives payments and post amounts paid to customer accounts
- Locates and monitor overdue accounts, using computers and a variety of automated systems
- Works with customers to develop a solution that brings customer accounts to current status
- Educates customers on potential solutions
- Uses negotiation techniques necessary to solve the customers' delinquency status
- Provides highest level of customer service.
Sales Representative
HERTZ CORPORATION
06.2003 - 10.2006
- Experienced in data entry and processing with a high degree of accuracy
- Experience in multi-tasking in a Windows operating systems environment
- Developed Excellence in Sales training course
Education
Computer Science
St. Philip's College
San Antonio, TXSkills
- Client relationship management
- Strategic negotiation skills
- Effective complaint resolution
- Customer call handling
- Client-focused sales consultation
- Information Security
- Customer-focused technical assistance
- Team Development
- Coordinated task management
Timeline
Customer Service Representative
The Hartford
04.2025 - Current
Sales Activation
Charter Communications
01.2022 - Current
Merchandiser
Reddy Ice
08.2018 - 01.2021
Collections Specialist
Alliance Data
07.2017 - 08.2018
Collections Specialist
Conns Home Plus
08.2011 - 07.2017
Sales Representative
HERTZ CORPORATION
06.2003 - 10.2006
Computer Science
St. Philip's College