Brittany Kaul
Myrtle Beach,SC
Summary
Dynamic and adaptable professional with a proven track record at Indigo Carolina Forest, excelling in empathetic customer service and efficient problem-solving. Leveraged high typing proficiency and collaborative skills to enhance resident satisfaction. Demonstrates a detail-oriented approach, consistently ensuring reliability and outstanding resident and guest experiences.
Overview
10
10
year of professional experience
Work History
Concierge
Indigo Carolina Forest
01.2024 - Current
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall resident satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Coordinated transportation arrangements for residents.
- Greeted guests upon arrival by providing warm welcome.
Bear Builder
Build A Bear Workshop Inc
09.2024 - Current
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
- Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
- Suggested products and upsells to maximize store results and enhance guests experience.
- Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
- Made connections with guests by providing personalized approach and welcoming and warmly greeting guests.
Education
Certificate - Phlebotomy
Professional Medical Training Center
Myrtle Beach, SC02.2022
Skills
- High Typing Proficiency
- Adaptable Learner
- Collaborative Team Player
- Detail-Oriented Organizer
- Consistently Reliable
Timeline
Bear Builder
Build A Bear Workshop Inc
09.2024 - Current
Concierge
Indigo Carolina Forest
01.2024 - Current
Certificate - Phlebotomy
Professional Medical Training Center
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