Brittany Kelley
Ontario,CA
Summary
Dynamic operations supervisor with a proven track record at UPS, excelling in team leadership and conflict resolution. Enhanced productivity through effective scheduling and process improvements, while fostering a culture of accountability. Skilled in financial management as a former bookkeeper, ensuring positive cash flow and timely payroll processing.
Overview
12
12
years of professional experience
Work History
Supervisor of Operations
UPS
Ontario, CA
03.2021 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Bookkeeper
Tiburs Connection
Los Angeles, CA
08.2015 - 06.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Call Center Supervisor
Evergreen Smart Energy
Los Angeles, CA
02.2013 - 07.2015
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Education
Master Of Accountancy - Accounting
California State Polytechnic University, Pomona
Pomona, CABachelor Of Business Administration - Finance
Colorado Technical University
Colorado Springs, CO11.2024
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Phone etiquette
- Attention to detail
Accomplishments
- Supervisor of the month
- CUM LAUDE
- Presidents list
- Deans list
Timeline
Supervisor of Operations
UPS
03.2021 - Current
Bookkeeper
Tiburs Connection
08.2015 - 06.2020
Call Center Supervisor
Evergreen Smart Energy
02.2013 - 07.2015
Master Of Accountancy - Accounting
California State Polytechnic University, Pomona
Bachelor Of Business Administration - Finance
Colorado Technical University