Brittany Kelly

• Delivered compassionate, solution-focused support to Arizona patrons, helping individuals navigate challenges with patience, empathy, and clear communication.
• Consistently exceeded performance expectations in key areas including: customer satisfaction surveys, quality assurance, and schedule adherence.
• Recognized repeatedly for positivity, kindness, and professionalism through internal praise badges and customer feedback.
• Contributed to SRP’s supportive and collaborative culture by participating in focus groups, pilot testing new programs (FWOM, Salesforce), and offering constructive feedback to improve team processes.
• Selected by leadership to join the SWAT team and represent SRP in volunteer initiatives, including St. Mary’s Food Bank and St. Vincent de Paul community events.
• Known for uplifting team morale, mentoring new hires, and fostering a positive, encouraging atmosphere aligned with SRP’s values of service and integrity.

• Demonstrated strong empathy and emotional intelligence through active listening, clear communication, and encouraging feedback while providing seasonal compassionate 'in home' care to an elderly husband and visually impaired wife - Client wanted to be independent; but needed motivation to stay on task.
• Assistance and motivated guidance through daily tasks such as: meal prep, grocery shopping, itinerary/scheduling of medical/business/family events, office organization and document filing, and tech navigation.
• Developed strong relationships with resident and family, fostering trust and open communication, created a nurturing environment built on patience, consistency, and respect.

• Supported travelers in high-stress situations with empathy and efficiency.
• Maintained calm, reassuring communication while problem-solving under time constraints.
• Promoted teamwork and positivity within a fast-paced environment.

• Guided professionals through complex account challenges, offering encouragement and clarity.

• Recognized for strong relationship management and emotional intelligence in client interactions.

• Proficient and detailed reallocation of investment portfolios in participants 401K accounts per their request
• Weekly stats that consistently go above and beyond expectation, as well as 100% in customer satisfaction surveys and call reviews.

• Promoted within 2 months of starting CSR position to become an Account Manager for Xchange Leasing's Collections Department
• Performed client account assessment and analysis to resolve account discrepancies and past due balances.
• Business was

• Achieved performance awards with Yelps Eat24 department.
• Researched and presented new updates on requirements.

• Hand selected for a 'Top Customer' cue due to excellent handle time and resolve rate
• Recipient of multiple awards for high customer service stats as well as being awarded multiple months in a row for having the highest account activation rate on the entire PayPal platform.