Summary
Overview
Work History
Education
Skills
EMPLOYMENT HISTORY
LINKS
Timeline
Generic
Brittany Kern

Brittany Kern

Jacksonville,Florida

Summary

Leveraged two decades of hospitality expertise to create unforgettable experiences, ensuring every guest feels valued and appreciated.

Achieved high levels of customer satisfaction through effective teamwork and adaptability. Cultivated a positive atmosphere that enhanced guest experiences and contributed to overall establishment success. Leveraged keen attention to detail to consistently exceed customer expectations.

Overview

18
18
years of professional experience

Work History

Bartender & Waitress

Milanos Italian Restaurant Pizza & Bar
Jacksonville Beach
  • Served customers efficiently, enhancing dining experience and increasing repeat visits.
  • Prepared cocktails and beverages, maintaining quality and consistency.
  • Collaborated with team to streamline service flow, reducing wait times.
  • Resolved customer issues promptly, improving satisfaction and loyalty.
  • Managed transactions accurately, ensuring financial integrity.
  • Delivered exceptional customer service, fostering a welcoming atmosphere that enhanced guest satisfaction and loyalty.
  • Streamlined drink preparation processes, significantly improving order turnaround time and boosting overall bar efficiency.

Bartender

Hurricanes Grill & Wings, 210 Location
04.2023 - 09.2023
  • Memorized diverse drink orders, enhancing customer satisfaction and loyalty.
  • Maintained a spotless bar, ensuring a welcoming environment.
  • Resolved guest issues promptly, improving service efficiency.
  • Adapted to high-pressure situations, ensuring smooth operations.
  • Collaborated with team, consistently covering shifts and supporting colleagues.
  • Delivered exceptional customer service, enhancing guest satisfaction and fostering long-term patron relationships through attentive engagement.
  • Maintained an organized and clean bar area, adhering to health and safety standards while contributing to a welcoming atmosphere.

Hostess, Server & Trainer

Enza's Italian Restaurant, Michael & Enza
Jacksonville, Florida
02.2015 - 12.2019
  • Managed dining room setup and cleanliness, enhancing guest satisfaction.
  • Trained new servers, improving team efficiency and service quality.
  • Served guests promptly and courteously, ensuring positive dining experiences.
  • Coordinated pre-event setups, optimizing space for events.
  • Informed guests of specials, boosting catering service engagement.

Waitress / Lead Server / Hostess / Expeditor

Metro Diner Julington Creek
Jacksonville, FL
06.2013 - 07.2017
  • Ensured guest satisfaction at events, boosting repeat patronage.
  • Efficiently coordinated tasks, maintaining quality under pressure.
  • Trained staff, creating a skilled and cohesive team.
  • Adapted to cover shifts citywide, proving flexibility and reliability.

Manager/Hostess/Server/Bartender

Brother Jimmy's BBQ NYC
New York City
05.2005 - 07.2011
  • Led and trained staff across 4 NYC locations, boosting service quality and team efficiency.
  • Improved table turnover and cleanliness, enhancing customer satisfaction.
  • Ensured smooth operations by multitasking, maintaining seamless restaurant flow.
  • Personalized service to increase customer loyalty and repeat visits.
  • Balanced service with business needs, optimizing operational effectiveness.

Education

Associate of Arts - Dance

Marymount Manhattan College
New York, NY
05.2006

Skills

Oversaw client engagement initiatives to foster strong relationships and improve satisfaction metrics Championed strategies to enhance client experience and retention Collaborated with cross-functional teams to address client feedback and implement improvements

Managed competing priorities to ensure timely completion of projects and deadlines

Led cross-functional teams to enhance project outcomes through strategic collaboration and resource allocation Cultivated a culture of teamwork that empowered members to share ideas and drive innovation Oversaw team dynamics to ensure alignment with project objectives and timelines

Ensured accuracy and precision in documentation and reporting to uphold quality standards

Cultivated a reputation for integrity and reliability to foster trust among colleagues and clients

Utilized technical programming skills to enhance system functionality and improve user experience

Implemented strategies to improve time efficiency, supporting overall productivity goals

Developed and executed strategies to enhance team collaboration and minimize conflicts

Utilized advanced communication skills to facilitate effective collaboration and information exchange

Cultivated leadership qualities to inspire and motivate team members towards achieving organizational goals

Applied critical thinking and analytical problem-solving techniques to enhance operational efficiency

Adapted strategies and approaches to effectively navigate dynamic work settings

Leveraged sales acumen to drive revenue growth and enhance client relationships

Leveraged hospitality expertise to optimize service delivery and ensure customer satisfaction

Managed competing priorities effectively to support team objectives and deadlines

Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty

Maintained high standards of dependability to support team objectives

Fostered a cooperative environment to achieve collective goals

Cultivated clear and effective communication strategies to support project objectives

Cultivated a culture of patience and tolerance within teams to enhance collaboration Guided team members in conflict resolution strategies to improve interpersonal relationships Championed initiatives that encouraged open communication and mutual respect

Leveraged outgoing personality to enhance team collaboration and create a welcoming environment

Employed an engaging personality to enhance team dynamics and improve collaboration

Leveraged customer service expertise to enhance client satisfaction and loyalty

Led initiatives to enhance memory retention strategies across departments Oversaw training programs designed to improve cognitive performance and information retention Championed the implementation of best practices for effective learning and memory techniques

Led training initiatives to elevate team performance and engagement Developed comprehensive training programs to align with organizational objectives Fostered a culture of continuous improvement through targeted development strategies

Oversaw comprehensive training programs for new hires to foster a smooth transition into the organization Coordinated with department heads to align training objectives with business goals Mentored new employees to promote engagement and retention

EMPLOYMENT HISTORY

01-2025

LINKS

  • Instagram: https://bit.ly/45PitYp
  • Facebook: https://bit.ly/4m4sztb

Timeline

Bartender

Hurricanes Grill & Wings, 210 Location
04.2023 - 09.2023

Hostess, Server & Trainer

Enza's Italian Restaurant, Michael & Enza
02.2015 - 12.2019

Waitress / Lead Server / Hostess / Expeditor

Metro Diner Julington Creek
06.2013 - 07.2017

Manager/Hostess/Server/Bartender

Brother Jimmy's BBQ NYC
05.2005 - 07.2011

Bartender & Waitress

Milanos Italian Restaurant Pizza & Bar

Associate of Arts - Dance

Marymount Manhattan College