Brittany Kidwell
Paw Paw,WV
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Front End Sales Associate
Lowes Home Improvment
Cumberland, Maryland
09.2023 - Current
- Maintained cleanliness of the store including dusting, vacuuming, mopping.
- Processed returns and exchanges efficiently and courteously.
- Conducted regular price checks to ensure competitive prices in the market.
- Adhered to loss prevention policies and procedures while handling money transactions.
- Monitored inventory levels to ensure adequate stock is available at all times.
- Contributed ideas for improvement in customer service processes.
- Restocked shelves with new products as needed.
- Assisted customers in selecting merchandise based on their needs.
- Processed orders quickly and accurately according to customer specifications.
- Operated cash register to process payments from customers.
- Provided excellent customer service by responding to inquiries promptly and accurately.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Answered phone calls regarding product availability, pricing, delivery times.
- Handled problems such as incorrect prices and missing tags independently.
- Kept front end clean, neat and well-stocked with merchandise to promote customer sales.
Key Holder
Dollar General
Paw Paw, West Virginia
05.2021 - 11.2021
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Reconciled daily sales receipts against cash drawer for accuracy.
Housekeeper Supervisor
Avalon Resort
Paw Paw, West Virginia
04.2018 - 08.2020
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
- Identified potential problems before they arise through proactive monitoring techniques.
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
- Monitored the quality of housekeeping services provided to guests.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Verified each completed room against standard plans to maintain consistency.
Education
High School Diploma -
Paw Paw High School, Paw Paw,wv
Paw Paw, West Virginia05-2008
Skills
- Store maintenance
- Goal-Oriented
- Client Account Management
- Customer Needs Assessment
- Retail loss prevention
- Payment Processing
- Inventory Control
- Store Opening and Closing
- Retail merchandising expertise
- Problem-Solving
- Cash Handling Accuracy
- Service-oriented
- Exceptional customer service
- Problem-solving skills
Timeline
Front End Sales Associate
Lowes Home Improvment
09.2023 - Current
Key Holder
Dollar General
05.2021 - 11.2021
Housekeeper Supervisor
Avalon Resort
04.2018 - 08.2020
High School Diploma -
Paw Paw High School, Paw Paw,wv