Brittany King
St. Albans,Wv
Overview
2026
2026
years of professional experience
Work History
Service Desk
Kroger
- Reduced wait times for customers by promptly handling inquiries at the service desk or on the gaming floor when possible.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Trained new hires on company policies, procedures, and best practices for effective service desk performance.
- Assisted with onboarding and training new Service Desk Representatives, sharing best practices and expert insights on company systems.
Daycare Teacher
Discover Kingdom Child Care
Charleston Wv
06.2024 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Supported children's emotional development by providing comforting presence and listening to their concerns.
- Cultivated love for reading in children by organizing regular storytime sessions and discussions.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Co Manager
Little Caesars Pizza
South Charleston, WV
10.2022 - 03.2024
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Approved regular payroll submissions for employees.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Food Handler
Speedway Gas Station
South Charleston
06.2020 - 09.2020
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Implemented time-saving techniques for efficient food preparation without sacrificing quality or taste.
- Received, unpackaged and stored incoming food deliveries.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Checked and logged food temperatures every hour.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Completed numerous catering orders accurately and punctually, resulting in repeat business from satisfied clients.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Cashier
Kroger
Cross Lanes Wv
09.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Performed cash, card, and check transactions to complete customer purchases.
Education
12th Grade -
Riverside High School
Belle, WVTimeline
Daycare Teacher
Discover Kingdom Child Care
06.2024 - Current
Co Manager
Little Caesars Pizza
10.2022 - 03.2024
Food Handler
Speedway Gas Station
06.2020 - 09.2020
Cashier
Kroger
09.2018 - 06.2020
Service Desk
Kroger
12th Grade -
Riverside High School