Brittany Krause
Green Bay,WI
Summary
Dedicated Customer Rebate Analyst skilled in attention to detail and customer service excellence. Experienced in developing action plans for efficiency and mentoring new employees to ensure a high standard of operational success.
Overview
20
20
years of professional experience
Work History
Customer Rebate Analyst
Georgia Pacific
Green Bay, WI
10.2013 - Current
- Process customer rebate claims in a timely and accurate manner of approximately $33 million.
- Manage portfolio of 110 distributors while reconciling accounts through effective communication with internal and external customers.
- Analyzed distributor portfolios and developed targeted action plans to streamline processes and improve overall efficiency.
- Use tools to track success in customer alignment metrics
- Ensure compliance with department standard operating procedures.
- Manage 35 distributors that deduct upfront for anticipated rebates.
- Review and take action on aged credits and debits.
- Identify low value work and experiment to streamline, eliminate or transfer.
- Train new employees on ROS concepts and processes. Provide ongoing support after initial training period.
- Staples lead analyst - Main point of contact for ROS, facilitate upfront processes to streamline and optimize operations
Lead Teller
Pioneer Credit Union
Howard, WI
04.2013 - 10.2013
- Supervised daily cash operations, ensuring accuracy and compliance with banking regulations.
- Resolved customer inquiries and complaints, pormoting a positive banking experience.
- Implemented training programs focused on cross-selling financial products to members.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Teller
Pioneer Credit Union (Capital Credit Union)
Howard, WI
11.2012 - 04.2013
- Processed customer transactions efficiently using branch software and cash management systems.
- Assisted customers with account inquiries, ensuring accurate information and prompt resolutions.
- Maintained compliance with financial regulations and internal policies during daily operations.
Hourly Manger
Applebee's
Green Bay, WI
10.2009 - 04.2013
- Managed front of house staff to guarantee exceptional service quality and efficient restaurant operations.
- Managed scheduling and staffing needs to maintain adequate service levels during peak hours.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw daily operations, ensuring compliance with company policies and procedures
Server/Bartender
Applebee's
Green Bay, WI
09.2005 - 04.2013
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely food delivery and customer satisfaction.
- Implemented upselling techniques to boost sales while enhancing guest experience.
- Trained new servers on menu items, service standards, and operational procedures.
Education
BBA - Emphasis in Economics
UW Green Bay
Green Bay, WI12-2008
Skills
- Proficient in Microsoft Excel, Word and Outlook
- SAP Experience
- Customer service
- Process Improvement
- Attention to detail
- Mentoring teammates
- Teamwork
Timeline
Customer Rebate Analyst
Georgia Pacific
10.2013 - Current
Lead Teller
Pioneer Credit Union
04.2013 - 10.2013
Teller
Pioneer Credit Union (Capital Credit Union)
11.2012 - 04.2013
Hourly Manger
Applebee's
10.2009 - 04.2013
Server/Bartender
Applebee's
09.2005 - 04.2013
BBA - Emphasis in Economics
UW Green Bay