Brittany Lacey

• Provided technical support to veterinary staff during examinations and surgeries.
• Prepared and administered medications and vaccines as prescribed by veterinarian.
• Examined animals for injury or illness and documented symptoms for veterinarian review.
• Instructed new employees on proper handling techniques when dealing with animals.
• Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
• Delivered excellent service to pet owners to drive repeat business.
• Educated clients on proper pet care, nutrition, and preventive health measures.
• Maintained accurate patient records, including updating vaccine histories and filing documents.
• Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Restrained animals during examination or treatment with minimal stress to the animal.
• Supported veterinarians to drive quality care, advocate for pets and educate clients.
• Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
• Tracked patient progress throughout their stay in order to report any changes in condition back to the veterinarian.
• Conducted initial exams on pets, took vital signs and collected samples for lab.

• Assisted veterinarians in examining animals.
• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Obtained information and history from clients to maintain medical charts.
• Released patients to owners with care directions from the veterinary staff.
• Communicated with veterinarians and staff members to maintain patient flow.
• Addressed the healthcare needs of animals by coordinating with veterinarians and following orders.
• Documented and tracked treatment activities.
• Operated radiographic and ultrasound equipment.
• Handled and restrained animals following safety requirements and procedures.
• Performed laboratory tests, x-rays, and other diagnostic tests to check animal health.
• Collected fluids from animals for laboratory testing.
• Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Resolved escalated customer complaints or queries promptly and efficiently.

• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
• Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
• Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
• Trained new veterinary staff on office procedures and requirements.
• Assisted veterinarians in examining animals.
• Documented and tracked treatment activities.
• Operated radiographic and ultrasound equipment.
• Educated clients and public on animal health, treatment protocols and general procedures.
• Obtained information and history from clients to maintain medical charts.
• Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
• Presented information on animal health and preventive care to clients.
• Documented patient information with precision to maintain records accuracy.
• Examined animals for injury or illness and documented symptoms for veterinarian review.

• Developed long-term relationships with clients and bonded with animals through regular contact.
• Cared for pets during owners' absences.

Heart of Suwanee Animal Hospital / Johns Creek Vet Clinic

Experience with Canine/Felines/Exotics (such as birds, rabbits, guinea pigs, reptiles)

• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Organized operating room ahead of procedures and assisted veterinarians during surgeries.
• Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
• Obtained information and history from clients to maintain medical charts.
• Operated radiographic and ultrasound equipment.
• Placed IV catheters in hospitalized and surgical patients.