Erin Cagwin
Beverly Hills
Summary
Dynamic Lead Veterinary Technician with extensive experience at Citrus County Animal Services, adept at multitasking and critical thinking. Proven ability to enhance patient care through effective triage and medication management. Skilled in training staff and fostering client relationships, ensuring a high standard of service and education in animal health.
Overview
10
10
years of professional experience
Work History
Lead Veterinary Technician
Citrus County Board of County Commissioners
Inverness, FL
08.2020 - Current
- Follow protocols set in place by the veterinarian.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided care for animals.
- Calculated, logged and administered medications to animals.
- Input patients records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Restocked and maintained appropriate inventory of surgical and office supplies to keep all necessary materials easily accessible.
- Assisted Veterinarian in making informed diagnoses and determining best treatment plans through examinations and diagnostics.
- Trained and mentored other medical and non-medical staff and volunteers.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Customer Service Representative
Joe’s Deli
Inverness, FL
04.2019 - 07.2020
- Quickly resolved customer inquiries and complaints.
- Maintained up-to-date knowledge of products and sales.
- Handled cash and worked with a POS system.
- Handled food in accordance with food safety regulation.
Sales Associate
GNC Live Well
Inverness, FL
01.2019 - 08.2019
- Answered customer questions about merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returns, currency, payment cards, and receipts to customers.
- Built relationships and offered loyalty programs and sale opportunities with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Manager
Jimmy John's Gourmet Sandwiches
Inverness, FL
07.2016 - 12.2018
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team performance.
- Developed and maintained relationships with customers to encourage repeat business.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Science - Medical
College of Central Florida
Ocala, FL12.2017
High School Diploma -
Citrus High School
Inverness, FL05.2014
Skills
- Multitasking and organization
- Data entry
- Task prioritization
- Customer education
- Critical thinking
- Adaptability and flexibility
Timeline
Lead Veterinary Technician
Citrus County Board of County Commissioners
08.2020 - Current
Customer Service Representative
Joe’s Deli
04.2019 - 07.2020
Sales Associate
GNC Live Well
01.2019 - 08.2019
Manager
Jimmy John's Gourmet Sandwiches
07.2016 - 12.2018
Associate of Science - Medical
College of Central Florida
High School Diploma -
Citrus High School