BRITTANY LAINHART
Georgetown
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Ensemble Health Partners
06.2024 - 12.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contacted insurance companies for patient medical billing operations.
- Reduced billing errors by verifying demographic information and updating records as needed.
Paraprofessional
Brown County Education
06.2022 - 04.2023
- Worked with students in small groups to help reinforce learning objectives
- Assisted certified staff in devising strategies for reinforcing learning materials and developing student skills
- Accompanied teacher on class trips to assist with supervising behavior and safety issues
- Kept lead teacher informed of special needs or problems of individual students
- Observed students' educational progress with individual charts and files
- Identified signs of emotional and developmental problems in children to recommend appropriate learning plans
Health Assistant
Adams Brown Community Action Partnership
11.2018 - 07.2022
- Maintained office records detailing budget information, employee time cards, and purchase orders
- Documented responses for medical records
- Screened or answered email messages to support consistent and timely communication
- Organized and maintained physical and digital files to foster easy retrieval and confidentiality of sensitive information
- Understood and adhered to established rules and procedures
Customer Service Representative
Bath and Body Works
11.2020 - 06.2021
- Resolved customer inquiries, complaints, and issues providing insightful solutions
Receptionist
Mercy Health Family Practice
08.2013 - 01.2014
- Used clerical abilities to support the needs of office staff and administrative team members
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Greeted guests promptly and consistently set a professional tone with friendly assistance
- Updated and managed digital and physical office records
- Followed established procedures to protect sensitive and confidential information from unauthorized release
Education
Associate of Science - Medical Assistant
Maysville Community and Technical College
Maysville, KY05.2013
Diploma -
Grant Career Center
01.2009
Diploma -
Felicity Franklin High School
01.2009
Skills
- Improved efficiency by developing and maintaining office policies
- Collected, analyzed, and summarized information to properly compile and file medical reports
- Achieved regulatory compliance with HIPAA, OSHA, and labor laws by following policies
- Updated EHR systems to document patient data and treatment plans
- Monitored charting processes and increased accuracy with the newly implemented EMR system
- Used advanced Microsoft Word skills to compose, prepare and edit correspondence
- Call Management
- Insurance billing
Hobbies and Interests
From July 1999 to July 2009, I participated in 4-H for a decade. During this time, I was a member of the Rump Roast Riders and showed hogs, cattle, and goats. Through my involvement with 4-H, I gained valuable skills such as teamwork, helping others, and leadership development.
Certification
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
- Medical Assistant
- CPR/AED Certification
- OHIO Driver's License
Timeline
Patient Access Specialist
Ensemble Health Partners
06.2024 - 12.2024
Paraprofessional
Brown County Education
06.2022 - 04.2023
Customer Service Representative
Bath and Body Works
11.2020 - 06.2021
Health Assistant
Adams Brown Community Action Partnership
11.2018 - 07.2022
Receptionist
Mercy Health Family Practice
08.2013 - 01.2014
Diploma -
Grant Career Center
Diploma -
Felicity Franklin High School
Associate of Science - Medical Assistant
Maysville Community and Technical College
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