Brittany Lanier
Lauderhill,Florida
Summary
Resourceful professional transitioning to a paralegal role with a solid foundation in customer service and corrections. Proven ability to handle sensitive information, manage complex situations, and provide exceptional service under pressure. Experienced in conducting detailed investigations, documenting incidents, and ensuring compliance with regulations. Skilled in communicating effectively, problem-solving, and maintaining meticulous records. Eager to leverage strong organizational and analytical skills to support legal teams and contribute to the success of a legal practice.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rose International & Air Around the Clock
Tamarac, FL
11.2020 - Current
- Dedicated Customer Service Representative with a strong track record of delivering exceptional service to both new and long-standing customers
- Skilled in addressing concerns, developing solutions, and asking probing questions to accurately determine service needs
- Proficient in resolving service and billing issues through effective consultation
- Experienced in handling inbound calls, chats, and emails to facilitate seamless customer support.
Certified Correctional Officer
07.2022 - 05.2023
- Dedicated Certified Corrections Officer with a strong background in maintaining safety and security within correctional facilities
- Experienced in managing inmate behavior, conducting routine inspections, and enforcing institutional policies
- Proficient in handling various emergency situations, documenting incidents, and collaborating with law enforcement and facility staff
- Committed to upholding standards of discipline and providing a safe environment for both inmates and staff.
Warranty Specialist
Choice Home Warranty
Sunrise, FL
01.2018 - 11.2020
- Detail-oriented professional with expertise in validating and managing claims
- Skilled in researching and reviewing information for accuracy, communicating decisions to stakeholders, and verifying coverage and eligibility
- Proficient in maintaining records and data, with a track record of streamlining processes and delivering exceptional service.
Recruitment Specialist
Cross Country Home Services Inc
Sunrise, FL
01.2016 - 01.2018
- Proficient in reviewing referral candidates and reaching out to qualified individuals to solicit applications for key roles in the company
- Adept at managing communication with job applicants to provide updates on their application status
- Committed to optimizing recruitment processes and enhancing team performance to meet organizational hiring needs efficiently.
Education
A.A. Paralegal Studies -
Broward College
06.2025
Pharmacy Technician Certification -
Broward College
06.2024
Skills
- Time Conscious
- Team Player
- Effective Communicator
- Adaptable
- Energetic and Engaging
- Microsoft Office Suite
Timeline
Certified Correctional Officer
07.2022 - 05.2023
Customer Service Representative
Rose International & Air Around the Clock
11.2020 - Current
Warranty Specialist
Choice Home Warranty
01.2018 - 11.2020
Recruitment Specialist
Cross Country Home Services Inc
01.2016 - 01.2018
A.A. Paralegal Studies -
Broward College
Pharmacy Technician Certification -
Broward College
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