SHANTEL NOTHANDO MATENGA
BULAWAYO
Summary
Knowledgeable and dedicated customer service professional with experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing relations with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Consultant
ZB Bank
01.2023 - Current
- Inbound Customer engagement for advanced business and customer support for the Service Centre
- Providing a positive experience for customers by helping them with all aspects of their personal financial needs
- Conduct cross and up selling of products and services
- Processing loan applications
Teller
ZB Bank
08.2021 - 01.2023
- Processing customer deposits and withdrawals accurately
- Attending to client transaction related queries
- Balancing cash receipts and payments
- Attending to the ATM and ensuring that it balances and it is adequately replenished
- Cross selling group products and services
- Processing Money Transfer Agency transactions
- Processing all transactions requiring over the counter processing
Inquiries Clerk
ZB Bank
01.2021 - 09.2021
- First point of contact for all clients
- Queue Management
- Collection and provisional analysis customer feedback and comments for services provided
- Explain to customers the different products and services
- Problem solving – Taking ownership of each and every query and ensuring these are directed to the correct person
Transactions Clerk
ZB Bank
10.2019 - 01.2021
- Preparing of vouchers of instructions received from clients, and other departments
- Filing PA files, signature cards, mandates from clients and other departments
- Retrieving of PA files and PA files as per request
- Handling clients queries
- Capturing of atm cards, ewallet applications, ecocash applications, RTGS and internal funds transfers
- Filing general ledger entries
- Preparing general ledger reconciliations
Data Integrity Clerk
AFC Bank
09.2018 - 03.2019
- Collecting and ensuring the accuracy of customer data
- Correct, effective and efficient electronic capturing of customer data
- Maintaining accurate and up to date customer information
Data Integrity Clerk
ZB Bank
02.2018 - 06.2018
- Collecting and ensuring the accuracy of customer data
- Correct, effective and efficient electronic capturing of customer data
- Maintaining accurate and up to date customer information
Accounting Intern
Bulawayo Polytechnic
06.2015 - 06.2016
- Preparation of Bank reconciliation statements
- Payment processing, transaction recording and documentation
- Payable analysis and travel approvals
- Cash management
- Banking and Receipting
- Office Administration
Education
Master of Business Administration - Strategic Management
National University of Science And Technology
11-2024
Bachelor of Commerce Honours Degree - Finance
National University of Science and Technology
11.2017
A'Level - undefined
Foundation College
11.2012
Skills
- Team collaboration
- Problem-Solving
- Time conscious
- Understanding customer needs
- Cash handling
- Customer relations
References
- S Dube, +263785399856, Cluster Supervisor ZB Bank, Harare
- W Tavarwisa, +263772245753,Branch Manager AFC Holdings, Harare
- P, Nyama, +263775540237, Accountant Bulawayo Polytechnic, Bulawayo
Hobbies and Interests
COOKING, SPORTS
Languages
ENGLISH
NDEBELE
SHONA
Certification
- LEDGERS COURSE
- TELLERS COURSE
- CUSTOMER SERVICE
- ANTI MONEY LAUNDERING
- MONEY TRANSFER ANGENCY
Timeline
Service Consultant
ZB Bank
01.2023 - Current
Teller
ZB Bank
08.2021 - 01.2023
Inquiries Clerk
ZB Bank
01.2021 - 09.2021
Transactions Clerk
ZB Bank
10.2019 - 01.2021
Data Integrity Clerk
AFC Bank
09.2018 - 03.2019
Data Integrity Clerk
ZB Bank
02.2018 - 06.2018
Accounting Intern
Bulawayo Polytechnic
06.2015 - 06.2016
Bachelor of Commerce Honours Degree - Finance
National University of Science and Technology
A'Level - undefined
Foundation College
- LEDGERS COURSE
- TELLERS COURSE
- CUSTOMER SERVICE
- ANTI MONEY LAUNDERING
- MONEY TRANSFER ANGENCY
Master of Business Administration - Strategic Management
National University of Science And Technology
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