Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Michael Warholak

Sylvan Lake,MI

Summary

Energetic, creative person seeking a career in venue/event management. I have extensive experience, having attended and provided support for hundreds of shows in locations from stadiums to small clubs. I have a passion for making the event experience seamless and enjoyable for all involved, patrons and staff alike.

Overview

15
15
years of professional experience

Work History

Service Consultant

Warholak Tire Service
06.2008 - 11.2023
  • Quickly learned mechanical skills necessary to accomplish tasks
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.

Special Events Associate

Yondr
08.2021 - 07.2022
  • Provided customers service dealing with security for electronic devices at multiple venues
  • Provided creative solutions for each unique situation.

Parking Attendant

Freedom Hill Amphitheater / Palace Entertainment
04.2014 - 09.2017
  • Provided any information requested by patrons
  • Assisted with quick-outs.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
  • Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.

Usher Manager

Royal Oak Music Theatre
03.2013 - 04.2014
  • Prepared for special groups by implementing personalized plans with volunteers.
  • Facilitated hiring, training and evaluation of volunteers.
  • Empowered volunteers to independently handle common issues and maintain strict safety standards.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Assisted with set-up of events to facilitate efficient and organized event preparation.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

High School Diploma -

Notre Dame Preparatory
Pontiac, MI
05.2010

Skills

  • Complaint Resolution
  • Customer Relations
  • Staff Education and Training
  • Concert Industry Background
  • Multitasking capabilities
  • Excellent communication
  • Adaptability and flexibility
  • Empathy and understanding
  • Critical thinking
  • Interpersonal skills
  • Attention to detail
  • Team collaboration

Volunteer Experience

  • Barack Obama 2008 Presidential Campaign – West Bloomfield office
  • St. Patrick’s Retirement Center – Detroit
  • Vans Warp Tour – catering staff
  • Volunteer Usher at Royal Oak Music theater from May 2012-May 2013 (became manager)

References

References available upon request

Timeline

Special Events Associate

Yondr
08.2021 - 07.2022

Parking Attendant

Freedom Hill Amphitheater / Palace Entertainment
04.2014 - 09.2017

Usher Manager

Royal Oak Music Theatre
03.2013 - 04.2014

Service Consultant

Warholak Tire Service
06.2008 - 11.2023

High School Diploma -

Notre Dame Preparatory

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Michael Warholak