Summary
Overview
Work History
Education
Skills
Timeline
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Lakeisha Malone

Olive Branch,MS

Summary

Personable and dedicated with over 10 years of customer service with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Service Consultant

Progressive
Remote , TN
05.2022 - 06.2023
  • Served as a key point of contact for clients. Providing expert guidance on products and services, while maintaining excellent communication throughout all stages of the process.
  • Document payment details and personal information on customer accounts.
  • Analyzed customer feedback data to identify trends and implemented targeted improvements, leading to consistently high satisfaction scores.
  • Processed insurance policy cancellations and renewal quickly to meet time targets.

Customer Service Representative

GE Appliances, A Haier
Remote , Memphis
08.2021 - 01.2022
  • Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with a team member to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

Accredo Specialty Pharmacy
Memphis, TN
03.2019 - 06.2021
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.

  • Performed regular medication audits to ensure compliance with regulatory standards.

Pharmacy Technician

Enclara Pharmacia
Memphis, TN
01.2018 - 02.2019
  • Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
  • Dispensed appropriate medications while adhering to all state laws governing controlled substances.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Pharmacy Technician

Walgreen's Pharmacy
Olive Branch, MS
07.2017 - 02.2018
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

Customer Support Specialist

FedEx
Memphis, TN
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Created detailed reports on customer feedback for management review.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.

Education

Associate of Applied Science -

Concorde Career College
Memphis, TN
02-2017

High School Diploma -

Olive Branch High School
Olive Branch, MS
05-2009

Some College (No Degree) -

Northwest Community College
Southaven, MS

Skills

  • Strategic planning
  • people leadership
  • data analytic
  • Partnership Building
  • Complaint resolution
  • Escalation management
  • Professional telephone demeanor
  • Microsoft Office expertise
  • Call Center Operations
  • Client Relations
  • Problem Resolution

Timeline

Service Consultant

Progressive
05.2022 - 06.2023

Customer Service Representative

GE Appliances, A Haier
08.2021 - 01.2022

Customer Service Representative

Accredo Specialty Pharmacy
03.2019 - 06.2021

Pharmacy Technician

Enclara Pharmacia
01.2018 - 02.2019

Pharmacy Technician

Walgreen's Pharmacy
07.2017 - 02.2018

Customer Support Specialist

FedEx

Associate of Applied Science -

Concorde Career College

High School Diploma -

Olive Branch High School

Some College (No Degree) -

Northwest Community College

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Lakeisha Malone