BRITTANY LARKINS
Concentrix
Stone Mountain,GA
12
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Customer Service Rep I
2 Years 11 Months- Clarified benefit options, costs, deadlines, and policy requirements to ensure client understanding.
- Assisted clients by responding to inquiries, resolving complaints, and providing accurate service information to enhance client satisfaction.
- Assessed individual and family healthcare needs to guide selection of appropriate coverage options tailored to client circumstances.
- Managed tasks and communications remotely
- 10/2023 – 09/2026
Billing & Coding Specialist
3 Years 5 Months- Wrote code to develop software solutions. Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Prepared and submitted invoices and insurance claims to ensure timely payment.
- Followed up with patients and insurance companies on outstanding balances and billing inquiries.
- Reviewed inpatient and outpatient records to assign accurate ICD-10, CPT, and HCPCS codes
Front Desk Agent
1 Year 11 Months- Coordinated appointment calendars to streamline office operations., scheduled visits, and coordinated office meeting needs.
- Managed patient check-in, verifying demographics, insurance, and appointment details for smooth daily flow.
- Scheduled appointments, balanced provider calendars, and reduced gaps through proactive coordination.
- Answered 50+ inbound calls, resolved routine questions, and routed clinical concerns to appropriate staff.
Retail Associate
3 Years 2 Months- Processed 70+ shipments and replenished merchandise, organizing product displays to enhance customer shopping experience.
- Operated POS register, processed transactions, and handled cash with accuracy and efficiency.
- Assisted customers with product selection, fitting room support, and courteous service across sales floor.
Education
High School Diploma
Skills
Healthcare Enrollment & Benefits
Billing & Claims Support
Account Management
Patient & Customer Support
Documentation Review
Insurance Verification
Appointment Coordination
Microsoft Office
Data Accuracy
Communication
Conflict resolution
Complaint resolution
Live chat support
Document control
Timeline
Customer Service Rep I
Concentrix
10.2023 - 09.2026Read More
Billing & Coding Specialist
Kaiser Permanente
04.2020 - 09.2023Read More
Front Desk Agent
Family Dental Group
03.2018 - 02.2020Read More
Retail Associate
Aeropostale
10.2014 - 12.2017Read More
Northgate High School
High School Diploma
Read More