Brittany Laroche
Crownpoint,IN
Summary
Experienced leader with a track record of winning Employee of the Month multiple times in various roles. 6 years of personnel management experience, skilled in creating resources to enhance productivity and understanding of materials. Strong in communication, collaboration, and problem-solving to meet deadlines in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Scheduling Center Den Coach
The Aspen Group (TAG)
01.2023 - Current
- Managed multiple projects to accommodate different types of learners in the contact center dept. in conjunction with L & D
- Trained team members on performance metrics and behavior identification.
- Oversaw employee performance to ensure accurate prioritization and achievement of sales and productivity.
Peer Coach
The Aspen Group (TAG)
01.2022 - 01.2023
- Collected and/or verified patient information in accordance to HIPAA.
- Promoted agent comfortability, positivity and motivation through kudos calls/posts.
- Single handedly ran contests and maintained budget.
- In conjunction to with Supervisors/Managers; assisted with transitions of new hires and supporting agents.
Assistant Office Manager
The Aspen Group (TAG)
01.2021 - 01.2022
- Managed patient care and office productivity to promote adherence to schedule.
- Maintained patients accounts in conjunction with insurance companies
- Headed maintenance and restoration as the main point of contact for all technical or field support.
- Balance all forms of collections and file with all treatment plans, medical releases and consent forms.
Education
Associates Degree - Human Services
Guam Community College
Standard High School Diploma - undefined
George Washington High School
Skills
- Client relations management
- Effective communication
- Performance leadership
- Data analysis
- Data entry
- Attention to detail
- Adaptability
- Graphic Design
- Organization
- Team working collaboration
- Self Sufficient
- Andragogy learning theory
- 46 WPM
- Microsoft 365
- EPMS
- Vantage (PIPKINS)
- Avaya Workplace
- Nice CX One (Ring Central)
- Cacti
- Tableau
Timeline
Scheduling Center Den Coach
The Aspen Group (TAG)
01.2023 - Current
Peer Coach
The Aspen Group (TAG)
01.2022 - 01.2023
Assistant Office Manager
The Aspen Group (TAG)
01.2021 - 01.2022
Standard High School Diploma - undefined
George Washington High School
Associates Degree - Human Services
Guam Community College
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