Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Law

Englewood,CO

Summary

Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers.

Overview

8
8
years of professional experience

Work History

Behavior Technician

Action Behavior Centers
09.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Customer Service Representative

Good Sam Enterprises
05.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Barista

Starbucks
08.2019 - 01.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Guest Service Trainer

Target
08.2016 - 06.2019
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Education

Bachelor of Science - Forensic Psychology

Arizona State University
Tempe, AZ
05.2024

Skills

Data Collection

Documentation skills

Autism Spectrum Disorder Knowledge

Prompting and Fading Strategies

Customer Service

Computer Skills (Microsoft Office and Google Suite)

Detail Oriented

Issue Resolution

Timeline

Behavior Technician

Action Behavior Centers
09.2024 - Current

Customer Service Representative

Good Sam Enterprises
05.2022 - 07.2024

Barista

Starbucks
08.2019 - 01.2022

Guest Service Trainer

Target
08.2016 - 06.2019

Bachelor of Science - Forensic Psychology

Arizona State University

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Brittany Law