Brittany Lee

• Advising Veterans and their dependents on how to use their benefits to pay for college
• Processing of VA certifications, Coordinating and collaborating with students, colleagues and the VA over phone, email and in person
• Consistently using Banner, Excel and Word to fulfill needs of our student demographic
• Working with a unique demographic, understanding their unique needs and making sure they know they are welcome and supported
• Coordinating care with the Disability Resource Center, VITAL peer mentoring and Veterans Upward Bound for our students
• Increased education and awareness among other students and colleagues.
• Participated with other Utah SCO's to streamline training information. Because of many years of experience I was asked to participate in an advisory board to deliver best practices to newer SCO's.

• Coordinated music and special vocals for worship services.
• Led and inspired worship team members and guided team in following church processes, guidelines and mission.
• Recruited volunteers for choirs and worship teams.
• Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
• Carried out day-day-day duties accurately and efficiently.
• Raised congregational awareness of needs and contributions of youth to church life and operations.
• Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.

• Greeted incoming visitors, verified credentials and purpose of visit in order to direct to appropriate area or personnel.
• Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process for comedy shows and private parties.
• Promoted local entertainment and open mic events and offered details to assist patrons.
• Kept accounts in balance and ran daily reports to verify totals.
• Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
• Trained all staff on front desk procedures and policies.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Processing VA certifications, answering phone/email questions from prospective and current online students, billing and processing grades for tuition assistance students, updating financial application information, using word, excel, banner, salesforce daily for student processes, VR & E national billing collections, handling escalated issues and working with other departments for program migration and program changes for students using Military funding
• Produced team training manual to implement efficiency standards.
• Coached employees through day-to-day work and complex problems.
• Standardized office structures and processes to promote collaboration and increased performance.
• Established and implemented training programs to maximize team performance.

• Perfect attendance and high efficacy rate
• Under minimal supervision I directed mail and packages to the correct post offices and platforms.
• Observed safe equipment operation and practices during each work shift.
• Developed professional working relationships with other employees by using effective communication and active listening skills.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed day-to-day business operations.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Consulted with customers to assess needs and propose optimal solutions.

Maintained High Student Progress percentage but was not able to continue for personal reasons in August of 2018

Graduated with Honors

• Professional Development: Business 101 as part of the course. Learned how to support families, doctors and hospice businesses in end of life care including, legacy project planning, companionship and bedside vigil for terminal patients.