Brittany Lewandowski
Port St Lucie,FL
Summary
Lead Customer Service Representative with extensive experience managing teams, resolving complex issues, and enhancing customer satisfaction. Skilled in complaint resolution, CRM software, team training, and escalation management. Brings strong leadership, sales expertise, and a proactive approach to advancing team performance and client relations.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Telus International
09.2019 - 07.2024
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Cashier/Food Runner
Ohana Hawaiian BBQ
08.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Lead Teacher
Kids R Kids Learning Academy
02.2017 - 09.2019
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV06-2010
Skills
- Call center experience
- Escalation management
- CRM software knowledge
- Complaint resolution
- Credit card processing
- Team performance
- Team training and leadership
- Sales expertise
Timeline
Cashier/Food Runner
Ohana Hawaiian BBQ
08.2023 - 04.2024
Lead Customer Service Representative
Telus International
09.2019 - 07.2024
Lead Teacher
Kids R Kids Learning Academy
02.2017 - 09.2019
High School Diploma -
Sierra Vista High School
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