Brittany Lewis
Charlotte,NC
Summary
Certified Medical Assistant with hands-on training in patient care, clinical procedures, and medical office operations. Experienced in patient coordination, documentation, and high-volume environments with a strong focus on delivering safe, quality, and cost effective care. Skilled in rooming patients, collecting and processing specimens, and supporting providers during examinations. Known for strong communication, attention to detail, and maintaining patient confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Lead Infant Teacher
Primrose School at Eastfield Village
Charlotte, NC
09.2024 - 12.2025
- Developed and implemented engaging lesson plans tailored to infants' developmental needs.
- Fostered a nurturing environment that promoted social, emotional, and cognitive growth.
- Collaborated with parents to support children's learning and development strategies.
- Monitored individual progress and adjusted activities to enhance each child's experience.
- Managed daily operations in a high-responsibility environment requiring strong attention to detail and organization.
- Maintained accurate records, documentation, and compliance with regulatory standards
Patient Coordinator
MedQuest
Charlotte, NC
02.2025 - 08.2025
- Coordinated patient scheduling, intake, and appointments to optimize clinic workflow.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Assisted patients with insurance verification and financial inquiries to enhance service delivery.
- Communicated effectively with medical staff to ensure seamless patient care transitions.
- Supported clinical workflow by organizing patient information for providers.
- Delivered professional, empathic patient service while managing high volume calls.
Fullfuillment Associate
Amazon
Charlotte, NC
08.2023 - 01.2025
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline project workflows.
- Analyzed data trends to inform decision-making and optimize resource allocation.
- Facilitated training sessions for new team members to ensure adherence to company standards.
- Executed quality control measures, ensuring compliance with safety regulations and best practices.
Customer Service Representative
Alorica
Salt Lake City, UT
07.2022 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document customer interactions and ensure accurate information tracking.
- Collaborated with team members to develop strategies for improving customer satisfaction ratings.
- Trained new employees on company policies, procedures, and best practices in customer service.
- Led initiatives aimed at reducing response times, enhancing overall customer experience through streamlined workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
Ogden, UT
06.2021 - 04.2022
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
Education
Diploma - Healthcare
Stepful Online Program
Online 11.2025 - 03.2026
High School Diploma -
Mount Vernon High School
Alexandria, VA 09.2015 - 06.2017
Skills
- Patient Rooming & Intake
- Vital Signs & Patient Preparation
- Capillary Blood Collection
- Specimen Collection & Processing
- Infection Control & Safety Protocols
- Medical Charting & EMR Documentation
- Patient Coordination & Scheduling
- HIPAA Compliance & Confidentiality
- Customer Service & Patient Communication
Certification
- Certified Clinical Medical Assistant - (NHA) (NEW) 2026
- BLS
- CPR Certified
Languages
English
Native or Bilingual
Timeline
Diploma - Healthcare
Stepful Online Program
11.2025 - 03.2026
Patient Coordinator
MedQuest
02.2025 - 08.2025
Lead Infant Teacher
Primrose School at Eastfield Village
09.2024 - 12.2025
Fullfuillment Associate
Amazon
08.2023 - 01.2025
Customer Service Representative
Alorica
07.2022 - 07.2023
Customer Service Representative
Teleperformance
06.2021 - 04.2022
High School Diploma -
Mount Vernon High School
09.2015 - 06.2017