Brittany Little
Lewisville,TX
Summary
Operations Supervisor with 8+ years of experience in high-volume, performance-driven environments. Skilled in monitoring workforce metrics, adjusting staffing based on workload demands, and partnering with leadership to maintain service-level expectations. Strong background in data analysis, team development, and process improvement within regulated corporate settings.
Overview
8
8
years of professional experience
Work History
Workforce Operations Supervisor
Adecco
Lewisville, TX
10.2022 - Current
- Oversee daily workforce operations for 20–40+ associates in a high-volume production environment, ensuring alignment with SLA and performance targets.
- Perform ongoing monitoring of queue volume, productivity, and pace-to-plan metrics to assess real-time staffing needs.
- Make same-day staffing adjustments based on workload fluctuations, attendance trends, and operational priorities to maintain service levels.
- Analyze historical performance data to identify trends and support capacity planning decisions.
- Conduct root cause analysis on performance gaps and implement structured improvement plans to improve quality and efficiency.
- Serve as primary point of contact for workflow escalations impacting staffing and service-level performance.
- Support onboarding and cross-training initiatives to improve coverage and workforce flexibility.
SIU Fraud Analyst
Allstate Insurance
10.2021 - 06.2022
- Analyzed high-volume financial transaction data to identify fraud trends and reduce losses by 40% within five months.
- Diligently analyzed intricate fraud patterns to assess Allstate's exposure to fraudulent claims, identifying suspicious trends and recommending appropriate .
- Served as a valuable resource to management, providing highly complex analyses of claim fraud data and activity, contributing to informed decision-making and strategy development.
SIU Subject Matter Expert
Allstate Insurance
06.2019 - 10.2021
- Provided crucial technical and operational support to the Special Investigation team, including installing, operating, and maintaining technical system components, ensuring seamless operations.
- Ensured strict compliance with all relevant laws, regulations, and internal/external guidelines, safeguarding the company's integrity.
- Took ownership of work, demonstrated leadership qualities, and effectively managed time, workload, and priorities to meet deadlines.
Special Investigation Unit Processor
Allstate Insurance
07.2018 - 06.2019
- Trained and mentored new team members, improving overall performance and accuracy.
- Developed training materials that reduced errors by 70%.
- Ensured compliance with regulatory and company standards.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT12-2027
Associate of Science - Computer Science
North Central Texas College
Gainesville, Tx08-2015
Skills
- Project Management
- Staffing Reallocation
- Operations management
- Strategic planning
- KPI & SLA Management
- Documentation and reporting
- Client relationships
- Onboarding & Training
Timeline
Workforce Operations Supervisor
Adecco
10.2022 - Current
SIU Fraud Analyst
Allstate Insurance
10.2021 - 06.2022
SIU Subject Matter Expert
Allstate Insurance
06.2019 - 10.2021
Special Investigation Unit Processor
Allstate Insurance
07.2018 - 06.2019
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Computer Science
North Central Texas College